2019 Recruitment Process Outsourcing: EMEA and APAC

We rank the top providers of recruitment process outsourcing in EMEA and APAC based on customer satisfaction surveys.

By The Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

HRO Today RPO Baker’s Dozen Overall APAC Leaders

1. PeopleScout
2. Korn Ferry
3. Resource Solutions
4. Hudson RPO
5. Harrier Talent Solutions
6. Career International

Breadth of Service Leaders: APAC

1. PeopleScout
2. Hudson RPO
3. Harrier Talent Solutions
4. Korn Ferry
5. Career International
6. Resource Solutions

Size of Deal Leaders: APAC

1. PeopleScout
2. Harrier Talent Solutions
3. Korn Ferry
4. Resource Solutions
5. Career International
6. Hudson RPO

Quality of Service Leaders: APAC

1. PeopleScout
2. Resource Solutions
3. Korn Ferry
4. Hudson RPO
5. Harrier Talent Solutions
6. Career International

HRO Today RPO Baker’s Dozen Overall EMEA Leaders

1. Alexander Mann Solutions (AMS)
2. Cielo
3. PeopleScout
4. Korn Ferry
5. Pontoon
6. Resource Solutions
7. Hudson RPO
8. WilsonHCG
9. Allegis Global Solutions

Breadth of Service Leaders: EMEA

1. Cielo
2. Korn Ferry
3. Pontoon
4. Alexander Mann Solutions (AMS)
5. Resource Solutions
6. Hudson RPO
7. Allegis Global Solutions
8. WilsonHCG
9. PeopleScout

Size of Deal Leaders: EMEA

1. Alexander Mann Solutions (AMS)
2. PeopleScout
3. Cielo
4. WilsonHCG
5. Korn Ferry
6. Resource Solutions
7. Pontoon
8. Hudson RPO
9. Allegis Global Solutions

Quality of Service Leaders: EMEA

1. Alexander Mann Solutions (AMS)
2. Cielo
3. PeopleScout
4. Korn Ferry
5. Pontoon
6. Resource Solutions
7. Hudson RPO
8. WilsonHCG
9. Allegis Global Solutions