2020 Baker’s Dozen Customer Satisfaction Ratings: MSP (Contingent Labor Resourcing and Management)

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today MSP Baker’s Dozen Overall Leaders

1. Workforce Logiq
2. AMN Healthcare
3. Yoh
4. Pontoon Solutions
5. PeopleScout
6. AgileOne
7. Alexander Mann Solutions
8. Resource Solutions
9. Broadleaf Results
10. Workspend

Quality of Service Leaders

1. AMN Healthcare
2. Workforce Logiq
3. Yoh
4. Pontoon Solutions
5. PeopleScout
6. Alexander Mann Solutions
7. AgileOne
8. Resource Solutions
9. Broadleaf Results
10. Workspend

Breadth of Service Leaders

1. PeopleScout
2. Yoh
3. Workforce Logiq
4. AgileOne
5. Pontoon Solutions
6. Workspend
7. Alexander Mann Solutions
8. Resource Solutions
9. Broadleaf Results
10. AMN Healthcare

Size of Deal Leaders

1. Workforce Logiq
2. Pontoon Solutions
3. AMN Healthcare
4. Yoh
5. Workspend
6. Resource Solutions
7. Broadleaf Results
8. PeopleScout
9. Alexander Mann Solutions
10. AgileOne

View the complete PDF here.