When background screening companies present services,
they tend to put their best foot forward. Most companies state they have
quality management systems, detailed processes and formalized training programs;
however, without comprehensive audits these comments can be a mile wide and
only an inch thick.
Due to this inconsistency in market messaging, top tier
background screening companies are implementing International Organization for
Standards (ISO) to drive a formalized quality management system so clients can
rest assured their screening partners are focused on quality and continuous
process improvement.
Screening companies must perform
internal audits to check how their quality management system is working. All
ISO standards are based on the principle of continual improvement. Screening companies
will assess their current situation, fix objectives and develop policies, procedures
and implement actions to meet these objectives and then measure the results.
With this information, the effectiveness of the policy and the actions taken to
achieve it can be continually reviewed and improved.
To obtain certification,
a screening company must allow an external certification body to perform an initial
audit to earn certification, and periodically afterwards in order to
demonstrate continuous improvement in the organization and to achieve
recertification.
Companies in the
screening industry which are certified under ISO have formalized processes for
auditing criminal research accuracy, employment verification quality, education
verification completeness, customer service quality, procedure consistency,
formalized issue resolution and escalation standards. All these items and more
are monitored, tracked and targeted for continuous quality improvement.
With an estimated 700
background screening companies in the market and over 30 accredited by the
National Association of Professional Background Screeners (NAPBS), there are
plenty of vendors to choose from. NAPBS accreditation is a critical milestone for
screening providers demonstrating compliance related to the Fair Credit
Reporting Act (FCRA) and other compliance requirements.
By coupling
the NAPBS Accreditation focus on compliance with the ISO focus on quality,
clients are experiencing the difference Aurico’s program delivers through a comprehensive
screening partnership.
Learn more: http://www.aurico.com/Solutions/Quality.asp
Aurico: Experience the Difference. Take the challenge.
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