2019 Baker’s Dozen Customer Satisfaction Ratings: Pre-Employment Screening

View the results of this year’s Baker’s Dozen ranking for employee screening.

By The Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and service quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and demonstrate the relative differences among the ranked service providers.

This year, we’ve distinguished the enterprise and midsize program lists by the overall score. The top 13 highest are considered enterprise providers, while the next group of 13 are categorized as midsize program. The 2018 rankings divided the lists by size of deal, then ranked each provider based upon their overall score within each of the two segments.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

View the Live Baker’s Dozen Announcement

[embedyt] https://www.youtube.com/watch?v=AgwhzjjNGDU[/embedyt]

HRO Today Pre-Employment Screening Baker’s Dozen Overall Enterprise Leaders

1. Universal Background Screening
2. Employment Screening Services (ESS)
3. Employment Screening Resources (ESR)
4. HireRight
5. Employment Background Investigations Inc. (EBI)
6. First Advantage
7. CareerBuilder Employment Screening
8. Cisive
9. IntelliCorp Records Inc.
10. Global HR Research
11. Peopletrail
12. Sterling
13. Validity Screening Solutions

HRO Today Pre-Employment Screening Baker’s Dozen Overall Midsize Deal Leaders

1. Data Facts
2. MBI Worldwide
3. First Choice Background Screening
4. Crimcheck
5. Asurint
6. Corporate Screening Services Inc.
7. Verified First
8. Info Cubic LLC
9. InfoMart
10. Backgrounds Online
11. A-Check Global
12. JDP
13. CNet Technologies LLC

Other categories:

Enterprise Breadth of Service Leaders

1. HireRight
2. CareerBuilder Employment Screening
3. First Advantage
4. Employment Background Investigations Inc. (EBI)
5. Global HR Research
6. Employment Screening Resources (ESR)
7. Universal Background Screening
8. Sterling
9. Employment Screening Services (ESS)
10. Cisive
11. Validity Screening Solutions
12. IntelliCorp Records Inc.
13. Peopletrail

Enterprise Size of Deal Leaders

1. HireRight
2. First Advantage
3. Cisive
4. Sterling
5. Employment Background Investigations Inc. (EBI)
6. Peopletrail
7. CareerBuilder Employment Screening
8. Employment Screening Resources (ESR)
9. Universal Background Screening
10. Employment Screening Services (ESS)
11. Global HR Research
12. IntelliCorp Records Inc.
13. Validity Screening Solutions

Enterprise Quality of Service Leaders

1. Universal Background Screening
2. Employment Screening Services (ESS)
3. Employment Screening Resources (ESR)
4. IntelliCorp Records Inc.
5. Peopletrail
6. Validity Screening Solutions
7. Cisive
8. Employment Background Investigations Inc. (EBI)
9. Global HR Research
10. Sterling
11. HireRight
12. First Advantage
13. CareerBuilder Employment Screening

Midsize Deal Breadth of Service Leaders

1. A-Check Global
2. Crimcheck
3. Asurint
4. InfoMart
5. Data Facts
6. Verified First
7. Corporate Screening Services Inc.
8. First Choice Background Screening
9. Info Cubic LLC
10. MBI Worldwide
11. CNet Technologies LLC
12. JDP
13. Backgrounds Online

Midsize Deal Size of Deal Leaders

1. Asurint
2. A-Check Global
3. Corporate Screening Services Inc.
4. JDP
5. Verified First
6. InfoMart
7. CNet Technologies LLC
8. Data Facts
9. Info Cubic LLC
10. MBI Worldwide
11. Crimcheck
12. First Choice Background Screening
13. Backgrounds Online

Midsize Deal Quality of Service Leaders

1. MBI Worldwide
2. First Choice Background Screening
3. Data Facts
4. Info Cubic LLC
5. Corporate Screening Services Inc.
6. Verified First
7. Crimcheck
8. Asurint
9. Backgrounds Online
10. InfoMart
11. JDP
12. CNet Technologies LLC
13. A-Check Global

View the complete PDF here.