The pandemic disrupted the work environment and employers had to adapt. Employers had to rely on new communication tools (Zoom, Teams, Skype, etc.), increase the frequency of communication, and allow more worktime flexibility. For the most part, employers responded well.
A survey conducted by Mercer in August 2020 (five months into the pandemic) found that 90% of employees were “happy with the responses of their companies and managers.” (1)
When we asked how employers could help, 68% of survey participants said their organizations should keep people informed throughout the crisis. Effective crisis communication meant “open, transparent, two-way communication between leadership and employees about the impact to your business.” (1)
With employees returning to worksites, it should not be viewed as simply a return to the pre-pandemic times. Rather, employers should view this as another new change. Also, for many employees, returning to the worksites won’t be like returning from a relaxing vacation, rather it will be like returning from a war. Many employees will be at “the end of their ropes” and easily provoked. Here are some actions to consider:
- Make the work environment fun. Schedule fun team-building outings, at lunchtime, after work, or even during regular work time.
- Either one-on-one or during staff meetings, ask employees about their pandemic work experience, or how it feels to return to the worksite.
- Occasionally bring in food treats like donuts or something healthier.
- Continue to offer support and flexibility for employees with children.
- Check-in with employees on how they are feeling.
- Maintain flexibility.
And as Patrick Hyland, Director of Research and Development at Mercer, suggests, “by guiding your team through the key steps and having the right conversations, you can help your employees share their concerns, identify issues and solutions and develop ways to take care of themselves and each other.” (1)
(1) https://www.brinknews.com/how-to-be-a-leader-in-the-new-world-of-work-covid-new-normal-leadership-employee-communication/