Finding and Inspiring the Best Healthcare Workers
Workday
SEPTEMBER 23, 2016
In a healthcare setting, your patient’s experience is defined by your employees, but finding and keeping exceptional frontline employees can be challenging. Deloitte’s report, “The Value of Patient Experience,” finds that a highly engaged staff likely boosts patient experience, translating into better business performance. In fact, the authors note, “Patient experience scores pertaining to interactions with nurses have the strongest association with hospital financial outcomes.”.
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