Pollack Peacebuilding

The Benefits of Professional Conflict Management in the Workplace

Pollack Peacebuilding

Conflict is inevitable in most environments where differing personalities work towards common goals. Conflict management in the workplace can be helpful in de-escalating active disputes but it can also leave your team with some new skills and insights into how to prevent future conflict.

What is Diversity? The Importance of Diversity Training in the Workplace

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Workplace diversity describes an organization that hires and supports employees from varying backgrounds and characteristics such as race, gender, sexual orientation, faith, etc.

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What is Diversity Training in the Workplace?

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Diversity training in the workplace is an important way to ensure your organization is operating in a functionally inclusive way, cultivating a productive and happy workplace, and avoiding issues of discrimination. What is Diversity Training in the Workplace?

New Study Shows How Leaders Can Reduce Intergroup Conflict

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Summary of: Kershaw, C., Rast III, D., Hogg, M., and van Knippenberg, D. Divided groups need leadership: A study of the effectiveness of collective identity, dual identity, and intergroup relational identity rhetoric” (2020). Journal of Applied Psychology , 1–10.

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Benefits in a Pandemic: What HR Leaders Need to Know

Building a benefits program for a diverse workforce has always been a top priority, but now it’s become both more important and complex with so much change and uncertainty. Download our latest guide that features emerging benefits employees expect in 2021 and beyond.

How to Resolve Conflict in the Workplace: Best Practices

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Preventing conflict is one of the best ways to ensure interpersonal issues at work don’t create costly issues for the company. But when you can’t prevent conflict, learning how to resolve conflict in the workplace is the next most important thing. How to Resolve Conflict in the Workplace.

Productive Conflict in the Workplace: How to Turn Opposition into Opportunity

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Conflict often seems daunting and stressful, but some view it as an opportunity. As an employee, or someone involved in conflict, there are things you can do to make the most of the situation and gain some personal growth while also contributing to the overall betterment of your workplace.

Study Notes Similarities and Differences Among Chinese and American Conflict Management Styles

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Summary of: Yuan, W. Conflict management among American and Chinese employees in multinational organizations in China” (2010). Cross Cultural Management: An International Journal, 17(3), 299-311.

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Study Links Providing Customer Experiences to Employee Happiness

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Summary of: Bastos, W. and Barsade, S. A new look at employee happiness: How employees’ perceptions of a job as offering experiences versus objects to customers influence job-related happiness” (2020). Organizational Behavior and Human Decision Processes 161 , 176-187.

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Using Assertive Communication as a Way to Prevent Conflict in the Workplace

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Practicing effective communication is one of the most impactful ways to prevent conflict in the workplace. Communication is where expectations are established, where needs are expressed, and where collaboration begins or ends.

Use Chaos to Build a Stronger Organization

Speaker: Stacey Harris, Chief Research Officer & Managing Partner at Sapient Insights Group

As we look to tomorrow, it is time to ask ourselves what lessons have we learned and how do we create flexible organizations that can survive what the future holds. Stacey Harris, Chief Research Officer for Sapient Insights Group, will share insights, data, and tools that are helping organizations adapt and even thrive in this difficult environment. She’ll discuss the emerging trends in the Learning technology market, and how these exciting new approaches to creating micro, adaptive, and personalized content is changing the face of workforce development while creating strong connections to business outcomes.

Interview Question: How Do You Deal with Conflict in the Workplace?

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Looking for a new job comes with its own challenges, including the stressful task of interviewing. While every interview is different, there are a few go-to questions that employers will ask prospective hires to gauge their overall leadership skills.

Study Finds the Presence of Organizational Justice Leads to Higher Quality Work Environment

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Summary of: Vance, M. What’s really going on? Organizational justice and quality of workplace environment moderated by perceived supervisor support” (2020). Azusa Pacific University, ProQuest Dissertations Publishing , 1-36.

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How to Manage Conflict and Negotiation in the Workplace

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Managing conflict and negotiation in the workplace is an important task that’s easier accomplished when workplaces have a company culture that celebrates effective communication. Effective communication is the key to preventing conflict before it starts.

October Month of Conflict Resolution Kickoff: Featuring 4 Mediation Organizations Across the World

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Conceived by The Association for Conflict Resolution (ACR) in 2005, October is observed as the month of Conflict Resolution each year. The third Thursday of October is celebrated as Conflict Resolution Day, which falls on the 15th of October this year.

eLearning demand is at an all-time high. Pick the right LMS!

The need for online learning is greater than ever having the right LMS is absolutely crucial. Quickly, easily, and cost-effectively decide which Learning Management System is right for you with this 12-step guide from LMS implementation experts.

Using Mindfulness and Clear Communication Skills as Conflict Prevention Strategies in the Workplace

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The most effective and affordable approach to solving employee conflict is to prevent it before it even begins. Clear and respectful communication as well as emotional self-regulation skills can be helpful in reducing the tension that can often spark a dispute between employees.

Study Relates Self-Leadership Behavior to Self-Serving Bias

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Summary of: Cristofaro, M. and Giardino, P. Core self-evaluations, self-leadership, and the self-serving bias in managerial decision making: A laboratory experiment” (2020). Administrative Sciences , 1-23.

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Study Shows the Importance of Leaders Satisfying Employee Psychological Needs

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Summary of: Van Tuin, L., Schaufeli, W., and Van Rhenen, W., “The The Satisfaction and frustration of basic psychological needs in engaging leadership” (2020). Journal of Leadership Studies, 14(2) , 6-23.

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Resolving Employee Personality Conflicts

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Work is where we spent so much of our time. Whether we push through a daily commute or work remotely, there are bound to be times when personalities collide between you and your colleagues.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Study Details Why Organizations Often Fail to Address Workplace Bullying

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Summary of: Hodgins, M., MacCurtain, S., and Mannix-McNamara, P., Power and inaction: Why organizations fail to address workplace bullying” (2020). International Journal of Workplace Health Management, 13(3) , 265-290.

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Conflict Within the Workplace: Why Assertive Communication is Important

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How would you handle conflict at work? Are you conflict avoidant or do you lean in a little too easily? If you’re more of the avoidant type, you’ve come to the right place.

CDC Issues Guidance Promoting Conflict Resolution Training during COVID-19

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The Centers for Disease Control and Prevention (CDC) recently issued a statement discouraging employees from arguing with customers that do not follow safe COVID-19 protocols (a.k.a. not wearing a mask or observing social distancing rules.)

Study Shows Leadership Style Makes a Difference in Mitigating Workplace Conflict

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Summary of: Adamovic, M., Gahan, P., Olsen, J., Harley, B., Healy, J., and Theilacker, M., Bringing the Leader Back in: Why, How, and When Leadership Empowerment Behavior Shapes Coworker Conflict” (2020). Group & Organization Management.

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Benefits benchmarking data for better employee and organizational wellbeing

Recognize your strengths and identify opportunities to retain valuable employees, increase employee engagement and achieve organizational goals. See where you stand against trends informed by nearly 4,000 employers and face your future with confidence.

Ways to Prevent Conflict in the Workplace: Avoid Making Assumptions

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Humans of all kinds, whether on the clock or not, have a tendency to treat assumptions or hypotheses as empirical fact when we either don’t have the information we need to make sense of something, or when we have the information but it still doesn’t make sense in relation to our emotions or needs.

Study Details Negative Effects of Toxic Leadership and Workplace Bullying

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Summary of: Kurtulmu?, Toxic leadership and workplace bullying: The role of followers and possible coping strategies” (2020). The Palgrave Handbook of Workplace Well-Being, 1-20.

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Study Shows Effects of Workplace Conflict on Employee Productivity

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Summary of: Shakoor, R., Hafeez, M., Maeenuddin*, Yusrini, L., and Hussain, A., Workplace conflicts and its effect on employee productivity: A mediating role of workplace politics” (2020). International Journal of Psychosocial Rehabilitation, 24(3) , 2774-2783.

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Study Shows the Importance of Workplace De-Escalation Training

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Summary of: Skiba, R., Conflict De-Escalation: Workplace Training” (2020). Scientific Research, 8(7) , 153-162. Background & Theory: Although workplace conflict is sometimes inevitable, some occupations have to deal with aggressive behavior and violence.

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How to Elevate Employee Voice to Guide a Culture Transformation

2020’s boldest people leaders are building and living core values along with their employees. Elevating Employee Voice engages an organization’s “collective hearts and habits” to drive transformation at scale. It connects every individual, manager and team in an authentic dialogue to create shared alignment, ownership and trust in the path ahead.

Study Uncovers the Importance of Employee Belonging in the Workplace

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Summary of: Waller, L., Fostering a sense of belonging in the workplace: Enhancing well-being and a positive and coherent sense of self” (2020). The Palgrave Handbook of Workplace Well-Being , 1-27.

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Benefits of Conflict Resolution Training for Employees

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Dealing with conflict at work can be hard for any employee, regardless of their position or industry. To combat the possible negative impacts that conflict can have on an organization or team and their productivity, companies are taking to in-house training for their employees.

Study Reveals How Diversity Beliefs Lead to Outgroup Attitudes

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Summary of: Kauff, M., Schmid, K., and Christ, O., When good for business is not good enough: Effects of pro-diversity beliefs and instrumentality of diversity on intergroup attitudes” (2020). PLOS ONE 15(6).

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Managing Conflict in an Organization Through Communication

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Math, science, literature, and history are all subjects that schools focus their attention on, but social skills, conflict resolution, and communication skills aren’t typically things we get a formal education on.

Group Demonstration Webinar: 100% Remote New Employee Onboarding

Speaker: David Secunda, CEO, WorkBright

Companies are looking to adjust their new hire onboarding to accommodate unique ‘social distancing’ challenges like securely collecting personally identifiable information and understanding new compliance regulations like Form I-9 verification. Join Workbright on Thursday, August 27th, to get a first-hand look at how a 100% remote onboarding process works using their system. They'll cover a few of the new COVID-19 related legislation changes and how they can be easily facilitated with their platform.

How to Handle Conflict in the Workplace When You’re Experiencing Burnout

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A growing number of people are feeling burned out or just simply exhausted by a collection of personal and community challenges that can dampen internal resources and an ability to effectively communicate. Having an accumulation of vulnerabilities, or things more likely to make us react defensively, can act as kindling for dispute.

How to Build Rapport When Managing Conflict in Organizations

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When you got that big promotion to a managerial position at work, it was likely because you demonstrated a specific skill set related to the job and hopefully some leadership qualities, too. For many managers, it’s their ability to execute tasks, delegate, organize, and communicate that land them the job. But managing conflict in organizations is hardly ever front and center when factoring in a promotion. Managing Conflict in Organizations.

Coworker Conflict Resolution: 5 Ways to Tell if You Should Step In

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Whether you work remotely or in the office, working with a team can guarantee eventual conflict. If you’ve ever found yourself in the middle of two sparring coworkers, it can be hard to know how to react. You might have an urge to step in and quell the tension, you might be concerned and escalate the situation to HR, or you might want to ignore it altogether. Here are some ways to know if you’re equipped to step in and help manage coworker conflict resolution. Coworker Conflict Resolution.

4 Ways Leaders Effectively Manage Employee Conflict

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Conflict can happen anywhere, anytime. If you’re in a leadership role at your workplace, or hope to be, there are certain expectations for you when conflict arises. It can feel overwhelming, or even annoying to have to channel your energy toward conflict resolution when you have so much else on your plate. But conflict resolution doesn’t have to be the impossible feat it may feel like. Here are 4 ways leaders effectively manage employee conflict that may help you brush up on your skills.

The D&I Garden: Seeds of Innovation that Grow into Creative Breakthroughs

Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.

In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. Research proves time and again, there exists a robust bond between innovation and diversity & inclusion (D&I); our challenge is to help our leaders understand how to plant the seeds of innovation in the fertile D&I garden in order to drive a strategic and competitive advantage from the office and in the digital landscape.