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People Analytics and HR-Tech Reading List

Littal Shemer

“Technology can have huge benefits for the HR function: saving time by streamlining processes, boosting engagement by enabling analysis of people data or improving employee development by allowing staff to access the content they need on different platforms, wherever and whenever they need it. Boudreau , Wayne F. Cascio, Alexis A.

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The 15 Top Call Center Software Platforms for 2024

Rallyware for Human Resources

Advanced analytics : Providing insights into call metrics, agent performance, and customer behavior, facilitating data-driven decision-making. Integration capabilities : Integration with various customer relationship management (CRM) systems and other business tools allow for seamless data sharing.