2001 Coaching Metrics Performance Management 
Avature
OCTOBER 10, 2018
When the Manifesto for Agile Software Development was published in 2001, its emphasis was on “individuals and interactions, working deliverables, customer collaboration, and responding to change.” Learning and development needs have shifted, and managers need stronger coaching skills. Agile Performance Management.
Rallyware for Human Resources
OCTOBER 24, 2023
Advanced analytics : Providing insights into call metrics, agent performance, and customer behavior, facilitating data-driven decision-making. Integration capabilities : Integration with various customer relationship management (CRM) systems and other business tools allow for seamless data sharing.
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