It is essential for businesses because it enhances customer engagement, augments personalized interactions, and improves customer service. CRM systems enable efficient sales and marketing processes, increasing revenue and customer loyalty. We have created a list of ten best CRM softwares in Dubai to take your business to a whole new level.
Top 10 CRM Softwares in Dubai, UAE for 2023
1. Attio
Established in 2019, Attio aims to enhance the CRM solution overall. Powered by real-time data, it offers complete customization and fosters intuitive collaboration, setting a new standard in CRM technology.
Key Features
- Synchronization of all products, including relationship data and billing
- True multiplayer CRM with real-time collaboration across the whole team
- Flexible template for easy accessibility
- Intuitive UI and ultra-customizable building blocks
- Other app integration
Pricing
The paid version begins at a mere $29 and scales up to $119, meeting the diverse needs of large enterprises.
Pros
- Quick and easy migration service from other famous CRMs
- Free trials
- Free three monthly seats
- CCPA and GDPR ready
- ISO 9001 Certified
Cons
- No in-person training
- Limited mobile app functionality
2. CorporateStack
Key Features:
Corporatestack, an award-winning CRM software, earned the runner-up position at the Dubai Smartpreneur competition. Recognized by CIOReview, it also secured a spot among the top technology companies in the UAE in 2020. It has every feature to enhance your ROI and revenue. It is the top sales CRM system in the UAE and GCC region.
- Lead and opportunity management
- Interactive dashboards
- Sales orders and invoices
- Advanced project management
- Email and SMS marketing campaigns
Pricing:
Prices not mentioned.
Pros:
- Diverse advanced features like built-in Gantt chart and sales insight on a monthly, quarterly, and yearly basis
- Automatic reminders for salespeople before the due date
- Ease of use
Cons
- You need to contact their team to get the quote and demo
- No free trial to get hands-on experience
3. Elate CRM
Elate CRM, crafted by Penieltech, is an award-winning CRM software in Dubai. This dynamic solution is your key to unleashing the power of generating more leads and expediting the sales process.
Key Features
- Lead and contact management
- Tracking of clients, deals, and proposals
- Complete customization
- Sales analytics and automation
- Tally Prime and Quickbooks integration, along with other tools
Pricing:
Not mentioned – send an email to the company to get the quote.
Pros:
- Ideal for small and large organizations
- Easy to use
- Real-time insights
- !4-day free trial
Cons
- Prices and plans are not mentioned, which makes it harder to compare them with others.
4. Freshworks CRM
Freshworks CRM unites your team for exceptional customer management, boasting prestigious titles like ‘Leader in Enterprise Winter 2023 by G2,’ ‘GetApp Category Leader in 2022,’ and many others. More than 60,000 businesses trust them to date.
Key Features:
- Freshdesk and fresh chat to enhance customer service
- Freshmarketer to personalize different channel campaigns
- Flashsales to boost revenue with the use of AI-powered insights
Pricing:
Pricing commences at just $15 and extends to a maximum of $131 per month for an enterprise.
Pros:
- 14-day free trial with full access and support without the need for a credit card
- Easy to use, specifically importing contacts and inputting data
Cons:
- Training is not up to par
- A slow customer service to fix any mentioned bug
5. Pipedrive
Renowned for delivering results, Pipedrive users achieved an impressive 28% increase in closed deals after just one year. This achievement is solidified by its recent recognition as the ‘Best Sales Generating Tool of 2023’ by the E-commerce Germany Awards. Trusted by over 100,000 companies, Pipedrive users celebrated a remarkable victory in 2022, clinching 16.5 million deals.
Key Features
- Leads and deals management
- Email, calls, and contact history tracking
- Repetitive administrative task automation
- Insights and reports
- Mobile app integration up to 400 apps
Pricing
The pricing depends on the packages that start from $9 and go up to $59.90 per month.
Pros
- Full free version for 14-day trial without adding a credit card
- Different add-ons and boosters are available
- Highly user-friendly interface (Declared as ‘Easiest to Use CRM 2023’ by The Ascent)
Cons
- Lower versions don’t integrate with Zoom/ Gong
- Email history is troublesome
- Data merging is irreversible
6. RealSoft CRM
RealSoft CRM offers a comprehensive suite of features, from accounting to customer support, ensuring efficient customer relationship management. Proudly recognized as the High Performer of 2022 by Software Suggest, it’s nurtured under the umbrella of Coral Business Solutions.
Key Features
- Lead management tool
- Document and inventory management
- Project management
- Sales reports
- Marketing automation
- Custom roles and responsibilities
- Appointment and opportunity management
- Inbuilt messaging system
Pricing
Not mentioned; you need to message them to get the quote personally.
Pros
- Multiple marketing methods
- Easy to upload data
Cons:
- Complexity with multiple tools and plugins
- Prices not mentioned
- No pre-defined plans
7. Salesforce
Salesforce’s Customer 360, a globally adopted CRM software, empowers over 150,000 customer companies worldwide. It seamlessly unifies marketing, sales, service, commerce, and IT teams, enabling them to collaborate effectively from any location. It is the Fortune 100 Best Companies to Work For 2023 for 15 consecutive years.
Key Features:
- AI for efficient use
- 27% decrease in customer acquisition costs due to efficient marketing
- Buyer engagement
- Sales analytics
- CPQ+ billing
- Integration of other apps with MuleSoft, which is the world’s #1 integration and API platform
Pricing:
Pricing starts at just $25 per month; you can take the trial for free to decide.
Pros:
- Free trial with no requirement of credit card or software installation
- Offers learning for free with Trailhead
- #1 AI CRM for sales
Cons:
- A bit complicated UI – tab inside tab
- Expensive as compared to others
8. Sunsmart
With a rich history spanning nearly two decades in delivering top-tier management solutions, SunSmart is proudly fortified by many certifications. As distinguished members of the British Business Group, Associate Members of CII, Gold Partners with Microsoft boasting Gold Development Competency, and ISO 9001:2015 certified, SunSmart offers one of best CRM softwares – nTireCRM – in Dubai.
Key Features:
- IVR integration
- Auto lead generation
- Integrated modules
- Complete lead management
- Channel partner management
- KYC management
- And many more
Price:
Pricing starts at as low as $15 per month.
Pros:
- Easy to use
- Ideal for big and small organizations
Cons
- A bit of improvement is required in analytics
- Not self-explanatory user interface: complicated UI
9. Super CRM
Super CRM, born from the Al Wafaa Group, embarked on its journey in Dubai, UAE, in 2002. It helps streamline customer profiling sales forecasts, improve sales opportunities, enhance data collection, and more. It is one of the best in Dubai, with many certifications and awards.
Key Features:
- Contact and campaign management
- Lead management
- Reports and dashboards
- Efficient tasks and deals
- Social media management
Pricing:
Customized pricing.
Pros:
- Renewal and payment options
- Easy to request a demo
- Efficient customer support team
Cons:
- Ideal for small and medium-sized businesses only
- No price was mentioned for easy comparison
10. Zoho CRM
Embraced by a global network of 250,000 enterprises, Zoho is an unparalleled beacon of excellence. Zoho CRM offers everything needed for lead generation, sales acceleration, and performance evaluation. It was crowned the victor of the prestigious 2022 CRM Watchlist awards, securing the highest overall score.
Key Features:
- Journey Orchestration unites interactions across channels and unlocks the pathways of customers’ experiences.
- AI assistance to automate tasks efficiently
- BI analytics for business growth and analysis of every sales activity
- Remote work features
Pricing:
Pricing ranges from as low as $14 to a maximum of $65 for diverse packages.
Pros:
- Sales automation
- AI integration
- Data Privacy
- Multiple language support
Cons:
- A bit of a complicated customization
- Self-customization
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