19 Recruiting Metrics You Should Know About

Analytics in HR

Recruiting metrics are an essential part of a data-driven hiring and recruitment analytics. However, if you would keep track of every recruiting metric you could find on the web, you’d have no time left to do actual recruiting! But first, let’s answer the question: What are recruiting metrics? What are recruiting metrics? Recruiting metrics are measurements used to track hiring success and optimize the process of hiring candidates for an organization.

The Skills Lifecycle Part 2: Benchmarking isn’t Just for Baseball


In 2002, the Oakland Athletics front office smashed the sacred cow of scout feedback and traditional metrics in favor of a more robust analysis of in-game performance. Their methodology became the subject of Michael Lewis’ 2003 book Moneyball: The Art of Winning an Unfair Game and was dramatized in the 2011 film starring Brad Pitt as Oakland Athletics’ general manager, Billy Beane.


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Remote Workforce NPS: The Most Important Metric You’re Missing


There are so many different metrics and acronyms, you’re forgiven if you don’t recognize this one. NPS may be the one metric you’ve never heard of that meets the speed and flexibility of the modern workforce. It was introduced by Frederick Reichheld in the Harvard Business Review’s December 2003 issue. eNPS allows you to easily benchmark engagement across different segments, over time, and relative to competitors.

Skills Quotient: The Solution to the CEO’s Biggest Problem


Doing that takes a different mindset, new tactics, and an executive-level metric. CEOs need business-qualified metrics, which L&D has rarely had at its disposal, blurring the line between a business contribution and a business expense. Mr. Reichheld shared this quote in a 2003 H arvard Business Review article that introduced Net Promoter Score. Introducing a single question and a CEO-level metric solved the customer-service black box question.

12 Customer Net Promoter Score Facts That Will Blow Your Mind!


Now this metric to gauge customer experience has some mind-blowing facts! Here’s our compilation of 12 interesting facts on NPS score to help you understand this metric a little more. Fact 1: The NPS Score Is The Simplest Customer Experience Metric You’ll Find.

Measuring the Customer Experience of HR (Why and How)

Digital HR Tech

Interestingly, they note that combining both metrics improves predictive performance. The tool will ingest the anonymous data and provide companies with benchmarking and raw data sets, which can be used to improve critical touchpoints during moments that matter. New York: The Free Press. ——— (2003), Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers.

Advantages and Disadvantages of Net Promoter Score


There’s no doubt that Net Promoter Score is definitely one of the most popular metrics out there. NPS score works both as loyalty metrics and as a way to improve loyalty over time. But, if you say NPS score is a perfect metric to track customer advocacy, you are unrealistic. .