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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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The Bamboo Project Blog: Seven Strategies for Supporting Personal Learning Environments at Work

The Bamboo Project Blog

Read More] Tracked on August 17, 2007 at 08:30 AM Comments You can follow this conversation by subscribing to the comment feed for this post. I am constantly running into it in my consulting, and spend a lot of time helping people first manage it themselves, then devising ways to help them help their employees manage it.

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How to Learn From Experience

Conversation Matters

Generative questions are the gold standard of learning from experience becasue they surprise us, engage both heart and spirit, build relationships, and reframe reality ( Bushe 2007 ). Each session has one client, the person with the issue, and up to 11 peers who have some knowledge or interest in that same issue. KM Clinics.