Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

The KM program produced over 5000 best practices that impacted both quality and schedule and led to millions in cost avoidance. In 2008 KM was alive and well at GM. In the summer of 2009 GM filed for bankruptcy. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy.

NY-Toronto Law Firm KM Summit 2008 in Boston

Knowledge Musings

Doug Cornelius asked me to participate in the NY-Toronto Law Firm KM Summit 2008, which for some reason was held in Boston this year. This is a group of lawyers (primarily) who are very interested in knowledge management in the legal profession. Unfortunately, I could only stay for the morning. Does Enterprise 2.0 = Knowledge Management 2.0? They kicked off their discussion with a wiki window experiment.

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Some Video Advice from Two Companies On Using Online Communities of Practice

The Bamboo Project Blog

The first is from Dave Vance, former president of Caterpillar University, who shares some of Caterpillar's experiences in facilitating online communities of practice. It isn't about capturing the knowledge , although that can be a good side benefit. It's about facilitating the conversations between people. There are enough people participating in the conversations that if someone says the wrong thing, it will quickly be corrected.

15 tips for successful knowledge sharing

Knowledge Musings

Lucas McDonnell has a list of 15 tips for successful knowledge sharing. Reading through them, I couldn't help think of the Carnegie tips from How to Win Friends and Influence People. In both cases, the general principle is to listen more than you talk and let people have interesting ideas - no matter who really owns them. Here is Lucas' list (check the source for his comments): Share failures as well as successes. Take the first the step.

Course Community Building with Ning

The Bamboo Project Blog

And check out her Voicethread on using Ning , which she said she started using because she thought the usual online offerings were "a little sterile and boring." Building Community with Ning View SlideShare presentation or Upload your own. tags: netork maricopatech ). Alisa Cooper of South Mountain Community Colleges has produced a great narrated presentation on how she uses Ning to build community in her courses. She's also using podcasts, live streaming video and drop.io.

Course Community Building with Ning

The Bamboo Project Blog

And check out her Voicethread on using Ning , which she said she started using because she thought the usual online offerings were "a little sterile and boring." Building Community with Ning View SlideShare presentation or Upload your own. tags: netork maricopatech ). Alisa Cooper of South Mountain Community Colleges has produced a great narrated presentation on how she uses Ning to build community in her courses. She's also using podcasts, live streaming video and drop.io.

Implementing Social Media: A Tale of Two Case Studies

The Bamboo Project Blog

You need to read both, but here are some key points: The organizational wiki seems to have been adopted more quickly and used more extensively than the Jitter solution. This is in part, Nathan says, because the wiki was responding to a need, while Jitter was trying to create demand : Open collaboration and idea sharing are common organisational goals, but that doesn't mean there is latent demand among the people of the business for the tools that enable it.

KM program at Kent State

Knowledge Musings

Thanks to a note at the KM Forum blog I see that there is a virtual open house at Kent State's information architecture and knowledge management (IAKM) program. Online Open House on Knowledge Management Online Options in IAKM. Online Open House Online KM Masters Degree and Certificate Program Wednesday, July 9, 2008 Beginning at 6:00pm. The presentation includes options for students to ask questions live.

KM professorship at Kent State

Knowledge Musings

The Kent State University program on Information Architecture and Knowledge Management has announced a new professorship, sponsored by Goodyear: IAKM Accepting Applications for Goodyear Professor Position. The School of Library and Information Science at Kent State University is pleased to announce the creation of the distinguished Goodyear Professorship in Information Architecture and Knowledge Management.

Public intellectuals and the source of ideas

Knowledge Musings

I haven't linked to Lilia Efimova in a while, but she continues to write about her PhD process and say things that I think have to do with the larger questions of how people work together (one element being knowledge management). In her recent blog post, Bloggers as public intellectuals and writing about them in a research report , she talks about the situation of doing research with people who are vested in the research topic themselves.

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Lessons learned only matter when

Knowledge Musings

Lessons learned only matter when someone else takes the results and does something with it! At today's SIKM Leaders monthly discussion, Steve Wieneke of GM talked about Lessons Learned. I really liked his methodical approach to the topic and the difficulties organizations have had with turning the idea of lessons learned into something useful for the organization. Both things need to be part of the process for benefit of the organization.

KM Principles at the US Army

Knowledge Musings

The US Army has a set of Knowledge Management Principles and an accompanying paper (pdf) that describes the details (date stamped June 2008). Train and educate leaders, managers and champions. Reward knowledge sharing and make knowledge management a career-enhancing activity. Use every interaction, whether face-to-face or virtual, as an opportunity to acquire and share knowledge. Prevent knowledge loss.

KM in Pharma, another view

Knowledge Musings

Knowledge management has been interesting to pharmaceutical companies for a long time. In the 1990's Monsanto and Novartis were well-known for their efforts at taking advantage of the intelligence of their people to come up with the next great innovation. Now the focus seems to be on stemming brain drain, moving scientists away from paper and enhancing the use of online tools.

Connected - Why is it so hard to get smart people to share?

Knowledge Musings

from Gia Lyons via a mention on the actKM mailing list. She covers some of the common downsides to attempting brain dumps from experts. Her notes reflect many of the conversations on this topic. There is a brigade charge underway to capture the wisdom (knowledge + experience) of the retiring corporate crowd. And for the record, please do not try to harness or harvest my knowledge. Experts do a lot of things in the context of their work.

In-the-Flow with Acumen Fund

Transparent Office

I blog a lot about the importance of in-the-flow collaboration: the idea that organizations adopt collaborative tools only when those tools are integrated into the flow of daily work. The other day, I saw a really great example of an in-the-flow collaborative tool at Acumen Fund. The language gets a little counter-intuitive.kind of like going to a Start menu to shut down your computer.). And putting it in the wiki makes it easy to keep up to date.

McAfee on Widening the Flow

Transparent Office

Transparent Office Michael Idinopuloss Blog on Social Software in the Enterprise Home Archives Subscribe « Email overload: what went wrong? » January 22, 2008 McAfee on Widening the Flow HBSs Andrew McAfee recently blogged on " widening the flow " Building on my distinction between in-the-flow and above-the-flow , McAfee argues eloquently that the organizational benefit of Enterprise 2.0

Dead KM Talking - sound bites

Knowledge Musings

Patrick Lambe had Larry Prusak and Dave Snowden on a couch and talking about the ever-popular topic of " Is KM Dead ?" I think Dave Snowden did most of the talking. Here are some sound bytes from the discussion. 0:48 Prusak, "There will always be an interest in learning and knowledge in business." The specifics of how KM is done will come and go. 2:05 Prusak, 3 Generations of knowledge. First, information management with a name change.

Assessing Values in Online Technology Part 4

HR Examiner

Today, in part three of our series we’ll look at the types of assessment, trends and observations, tips for buyers, and tips for sellers. Assessing Values in Online Technology. Ten Things We Learned. Assessing Values in Online Technology – Part 2. Learning.

Eco-Friendly KM

Knowledge Musings

Knowledge is weightless - so it ought to exhibit a low carbon footprint, right? Well perhaps not, if you have to travel widely to gain or impart knowledge. Tacit knowledge, in particular, is not something that you can just download from the Web. Of course, in those days, airports weren't the hassle they are now and carbon footprints were what your colleague created when stamping out his or her cigarette in the office!

I said that?

Knowledge Musings

Stan Garfield asked a number of people their opinion on KM in the form of "If you were invited to give a keynote speech on knowledge management, what words of wisdom or lessons learned would you impart?" Words of wisdom on KM: It's not about the knowledge, it's about connecting people who have useful information to those who need it - whether you connect them face-to-face, or it is mediated via technology (and time).

Understanding Quality by Design

Knowledge Musings

During my last week in Chicago I attended the iBio event on Understanding Quality by Design - a panel discussion between Venkat Venkatasubramanian (Purdue), Dan Heighway ( Eli Lilly ), and Sam Venugopal ( Conformia ). The goal of the FDA's Quality by Design initiative is to create a "maximally efficient, agile, flexible manufacturing sector that reliably produces high-quality products without extensive regulatory oversight." And for the FDA?

Putting the I back in IT

Knowledge Musings

Ever since knowledge management took off, organisations have looked to IT to provide a 'silver bullet'. All along I've stressed the need to put back the I (Information) into IT. Now a recent report from TFPL and Cap Gemini (see the Information Opportuntity Report ) says the same thing in a slightly different way. They want to put the I back into CIO (Chief Information Officer) "or else companies will suffer".

Where's the Oil?

Knowledge Musings

I've just been reading an interesting article in Time Magazine by former UK Chancellor of the Exchequer (and before that Energy Minister), Nigel Lawson, entitled Darkness Looms. In it, he argues that all our concerns about getting environmentally-friendly energy sources come up against the practicalities of an energy short-fall in the coming decades. And where is the oil? But in the KM context, the phrase "where's the oil?"

Whatever happened to.?

Knowledge Musings

The article in question is ' Knowledge Management: The Role of Technology'. Although most of the concepts are the same, and technology has improved somewhat (but not spectacularly), two main types of change caught my attention: Change of language - old-fashioned terms we don't use anymore Disappearance of some favourite products - for several reasons. Anyway, curious to know what happened here's the results of what I found: Whatever happened to the term.?

A Surefire Way to Build Widespread Collaboration Across Your Organization

Conversation Matters

Organizations have discovered the power of collaboration to increase knowledge sharing, speed up problem solving, create new knowledge, and spur innovation. The good news is that we know how to increase collaboration. The research* is clear - trust improves collaboration, whether it is across a network or within a team. I have found Peer-Coaching to be the most effective answer. It began peer coaching in 2008.

A Model Lessons Learned System – The US Army

Conversation Matters

The US Army Lessons Learned system has evolved over 40 years to become a model lesson learned system. What began as an AAR process in the 1970s has become a robust system of identifying, collecting, analyzing, transferring, and moving lessons learned at all levels of command. I have detailed the progression of this system using the model I constructed for The Three Eras of Knowledge Management. Identifies gaps in knowledge.

What elements of an improvement are transferable, and what adaptations are needed?

Conversation Matters

One of the questions to be discussed at the up-coming Salzburg Seminar I will be attend July10-15 is, “What elements of an improvement are transferable, and what adaptations are needed?” I have written this blog for the attendees at that seminar, but wanted to share it with others who are interested in healthcare, particularly in developing countries. Transferable” implies moving the knowledge that was gained in one place, to another place.

Crossing Boundaries - The Un-Town Hall

Conversation Matters

Crossing Boundaries is a change program at the Defense Intelligence Agency (DIA). The program started when LTG Maples came to the Agency three years ago. In reviewing the latest human capital survey he learned that employees felt they had no ability to provide input into issues, they couldn’t push things up. With the help of the Knowledge Lab (the part of the organization I contract with) he created Crossing Boundaries to address that issue.

The Great Generational Shift: How Employers and Managers Can Prepare

Everwise

While there are always different people of different generations working side by side in the workplace, today there are as many as six different generations, depending on which demographic definitions one uses. The workforce is aging on one end of the spectrum and getting younger on the other. In the middle there is a gap, with the prime age workforce shrinking as an overall percentage of the workforce.

The Bamboo Project Blog: Seven Strategies for Supporting Personal Learning Environments at Work

The Bamboo Project Blog

The Bamboo Project Blog « 31 Days to a Better Blog--Day 15: Stickify Your Blog | Main | 31 Days to a Better Blog--Days 16 & 17: Heatmaps and Stumble Ads » Seven Strategies for Supporting Personal Learning Environments at Work Yesterday I started to answer Glen Rosss question about how to support staff in developing and using personal learning environments (PLEs) by defining what I mean when I talk about a PLE. That really defeats the purpose.

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The Bamboo Project Blog: My Personal Learning Environment

The Bamboo Project Blog

The Bamboo Project Blog « Guest Blogging on Scarcity and Abundance at Dollar Philanthropy | Main | 23 Things for Nonprofits--Need Your Help » My Personal Learning Environment Lately Ive been fascinated by the concept of personal learning environments. As an instructional designer and trainer, Ive spent a lot of time trying to develop learning experiences for other people. Note that I mention that informal learning is a big part of the PLE.

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The Bamboo Project Blog: Blogging for Learning

The Bamboo Project Blog

The Bamboo Project Blog « A Seriously Creative Ad! Main | Another Way to Participate in our Social Media Wiki Carnival and a Few Shout-Outs » Blogging for Learning Beth Kanter wrote yesterday about the recent growth in blogs maintained by nonprofit techies, linking it to my earlier posts on creating a climate of learning. It got me thinking about how to make this kind of blogging for learning a little more intentional.

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If you build it, will they come? Overcoming the talent crisis in manufacturing

HR Times

Today I’d like to broaden the discussion and look at talent strategies as a way to revitalize and protect the future of an entire industry — manufacturing. First, let’s consider the importance of manufacturing to the US economy. to the American economy. 2 Also consider that manufacturing employs 9 percent of the workforce, supporting more than 12 million workers directly and 17.4 At the same time, over the next decade, nearly 3.5 2 The U.S.

Gen Z Rising: How This New Generation Will Transform the Workplace

Employment Metrix

Generation Z is the first generation that can barely remember a time before smartphones and the internet. They hold many qualities in common with millennials, but have been greatly influenced by coming of age during the Great Recession. Understanding how these factors make them unique is the first step to understanding how they will change the workplace. They want the answers at their fingertips, and fast. Ways Generation Z Will Transform the Workplace.

Transparent Office: In-the-Flow and Above-the-Flow

Transparent Office

Transparent Office Michael Idinopuloss Blog on Social Software in the Enterprise Home Archives Subscribe « Google Knol: Self-Interest not Community | Main | Whos Afraid of Orphaned Pages? » December 26, 2007 In-the-Flow and Above-the-Flow I often hear from wiki champions inside organizations that "Its hard to get people to use wikis" Theres something right about that comment, but also something wrong. Adoption of in-the-flowwikis looks very different.

Evaluation in Healthcare Improvement

Conversation Matters

Next week I have the honor of participating in a Salzburg Global Seminar. The mission of Salzburg Seminars is to challenge current and future leaders to solve issues of global concern in education, health, environment, economics, governance, and peace-building. . I have posted a blog on the Salzburg Seminar site, but thought others interested in KM in healthcare might like to read it here as well. The third step is critical.

CHROs and Collaboration

Strategic HCM

I’m in the US for the Enterprise 2.0 Steve Boese and Shauna Moerke were interviewing IBM’s Dan Roddy – the study director for IBM’s Chief Human Resource Officer study based on conversations with more than 700 Chief Human Resource Officers (CHROs) worldwide. The study identifies three areas that are the most important for CHROs and are also most poorly done. Management of financial management involves cause and effect relationships.

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