Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation
MAY 13, 2012
The KM program produced over 5000 best practices that impacted both quality and schedule and led to millions in cost avoidance. In 2008 KM was alive and well at GM. In the summer of 2009 GM filed for bankruptcy. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy.