Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation
Conversation Matters
MAY 13, 2012
In 2008 KM was alive and well at GM. In the summer of 2009 GM filed for bankruptcy. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy.
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