article thumbnail

3 Reasons Conversational Technology Should Be on Your Radar

HRExecutive

Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 to support these transactions have existed in HR systems for a long time.

article thumbnail

Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

article thumbnail

Evaluation in Healthcare Improvement

Conversation Matters

The topic of the seminar I will be attending with leaders from USAID, World Health Organization , ISQua, NIHR , IHI , and Centers for Disease Control (CDC) is ‘ How do we learn about improving healthcare, so that we can make our improvement efforts more rigorous, attributable, generalizable and replicable ?” Jossey-Bass, 2012.

Groups 49