Part II “We Know More Than We Can Say: How to Use Tacit Knowledge
OCTOBER 5, 2013
They had access to first-rate company repositories of best practices, case examples, reusable work products, methodologies and tools, discussion forums and expertise databases. Also in this category was the identification of specific work products and the names of other people who could be helpful, along with an introduction. External benchmarking suggests that the costs would have been up to $500,000 higher without the knowledge transfer.