What is HCAHPS and What Does it Mean for Healthcare Worker Engagement
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MARCH 10, 2016
It is an important metric in the healthcare field and is based on a 27-question survey given to a random sample of patients anywhere from 2 days to 6 weeks after their discharge from the healthcare provider. Managing and Leading Human Capital in 2015 and Beyond: A Healthcare Perspective. But what is HCAHPS exactly?
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