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What is HCAHPS and What Does it Mean for Healthcare Worker Engagement

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It is an important metric in the healthcare field and is based on a 27-question survey given to a random sample of patients anywhere from 2 days to 6 weeks after their discharge from the healthcare provider. Managing and Leading Human Capital in 2015 and Beyond: A Healthcare Perspective. But what is HCAHPS exactly?

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HR’s New Year Resolution: Move Up the Workforce Intelligence Maturity Curve

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Many that have graduated from metrics to analytics use it very simplistically, often to respond to one-off data requests such as “how many employees were hired last month?” For example, an organization that is at the Reactive level can answer basic questions like, “ How many people retired last year? ” Level 1: Reactive.