Pay the Friendly Way: United Airlines Ties Executive Compensation to Customer Satisfaction
Compensation Today
APRIL 26, 2017
In the 2017 Compensation Best Practices Report , PayScale shared that most companies do link compensation to performance. If, like United, you wanted to align your compensation to customer satisfaction, you could: Develop clear metrics: Make sure you are tracking customer satisfaction uniformly across your organization.
Let's personalize your content