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7 Ways to Keep Call Center Employees Engaged

Achievers

A disengaged workforce can cripple your contact center’s ability to provide quality customer service and will ultimately raise recruiting and staffing costs which will impact your bottom line. According to Contact Babel’s 2017 study on U.S. The rigors of this work can lead to increased employee frustration and disengagement.

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7 Ways to Keep Call Center Employees Engaged

Achievers

A disengaged workforce can cripple your contact center’s ability to provide quality customer service and will ultimately raise recruiting and staffing costs which will impact your bottom line. According to Contact Babel’s 2017 study on U.S. The rigors of this work can lead to increased employee frustration and disengagement.

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Who Owns Retention? The REAL Employee Turnover Problem

Achievers

At many companies, when turnover rises executives point to HR to fix it – whose plate is already overflowing with terminations, payroll, benefits management, and back-fill recruiting. After much finger-pointing, companies often come to the conclusion, “We have so much turnover, we need to hire another recruiter.” Are they kidding?

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10 People Sustainability Strategies for Your Business

Vantage Circle

Angela Davis, Activist As McKinsey says , the 2019 analysis finds that companies in the top quartile for gender diversity on executive teams were 25 percent more likely to have above-average profitability than companies in the fourth quartile—up from 21 percent in 2017 and 15 percent in 2014.

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6 Month Plan to Transform Your Recruiting

ClearCompany HRM

Make this the year to have a solid recruitment plan for high performance candidates with our 6-month breakdown. In your response, provide a solution to resolve their issue or show your company is working towards resolving it for future candidates and employees. The same goes for recruiting team collaboration. Teamwork is key.