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7 Ways to Keep Call Center Employees Engaged

Achievers

The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them. According to Contact Babel’s 2017 study on U.S. contact centers, employee turnover at call centers is the highest it’s been since the recession — currently at 30%. Recognize Employees.

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7 Ways to Keep Call Center Employees Engaged

Achievers

The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them. According to Contact Babel’s 2017 study on U.S. contact centers, employee turnover at call centers is the highest it’s been since the recession — currently at 30%. Recognize Employees.

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People Analytics and HR-Tech Reading List

Littal Shemer

There are too many professional books one can read in a lifespan. This list of People Analytics and HR-Tech books is not exceptional. I won’t be able to complete reading all of it, though I do have these books on my Kindle, ready for browsing. Total kindle books mentioned: 64 ). These books can change your career!

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Event Activities at ACE 2017 in New Orleans, September 12-13, 2017

Achievers

The effect of employee engagement on key business objectives is staggering. According to Gallup , highly engaged business units see: a 17 percent increase in productivity. 24 percent less employee turnover. Join us to rub elbows with the top performers and thought leaders in the HR and employee engagement space.

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ACE 2017: Day One Highlights

Achievers

Achievers annual mix of festivity and networking is in full swing with the 50 Most Engaged Workplace Awards Gala and day one of Achievers Customer Experience 2017 (ACE 2017) already in the books. Achievers 50 Most Engaged Workplaces Awards Gala, always a marquee event. 50 Most Engaged Workplaces Awards Gala.

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Words of Advice from 7 HR Thought Leaders

Achievers

Bersin writes about the concept of meaningful work as a necessary foundation for employee engagement. I am starting to think of chatbots as your newest HR team member, one that allows employees to easily retrieve answers to frequently asked questions.”.

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2017 Employee Engagement Trends and Insights

Maritz Motivation

Employee engagement is a ‘living’ field — it transforms and evolves based on new information and capabilities. From flexibility to automation and analytics, technological innovation and evolving best practices have changes in store for HR leaders seeking to address engagement. New year, new challenges and new opportunities!