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Connecting the Dots: Where Customer Experience and Employee Engagement Converge

Maritz Motivation

Employee engagement is well accepted as a Key Performance Indicator of thriving organizations. But while engagement has been regularly measured for decades, engagement levels have largely remained unchanged. employees are not engaged in their work. Meet the Engagement Potential Index (EPI).

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Employee Engagement on the Rise: Gallup survey shows increase from 2015

MapHR

Gallup is out with a 2018 Employee Engagement survey. According to the latest numbers, at least one employer is seeing an increase in engagement, up.08 For questions, Gallup used a combination of its “Q12” questions, which were also part of the 2012 and 2015 surveys, and well as questions rom Johns Hopkins.

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Role-Swapping Will Retain and Motivate Your Best Employees

Reflektive

The metaphorical image of a well-oiled machine is commonly associated with successful business models. This comparison, however, may be misguided. A recent Forbes article details the “seismic shift” taking place within today’s modern workforce: It appears to be a job seeker’s market as we launch into 2017.

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The New Wave of Compensation Surveys: Addressing the Gender Pay Gap

HRsoft

Corporate compensation departments have long been told by corporate legal departments that gender data (as well as age and ethnicity data) should not be provided in compensation surveys. The study examines issues such as promotional opportunity, career disruption, and employee referral. Yet, things are finally changing. Radford/Aon.

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6 Ways An Office Dog Can Boost Employee Morale

Vantage Circle

In comparison, 20 million owners who walk their pets 5 times a week show lower obesity and save $419 million in healthcare. In 2017 Engage Research carried out research for Purina with thousands of pet lovers across Europe to find out what they thought of Pets at Work. billion yearly. million pet owners save $11.37

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People analytics in the world of small to medium-sized organizations

Newmeasures

Understand how the employee experience impacts key organizational outcomes (e.g., employee engagement and customer experience; safety culture and accident rates; new hire perceptions and turnover). Recent studies show that up to about 70% of companies have or are building a data warehouse (Bersin, 2017). What to do?

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Best Ways School Districts Can Monitor Payroll Costs and Overtime

Mitrefinch

The total losses are equivalent to the salaries of nearly 540 Arizona teachers earning the state’s average teacher pay in 2017.” It should be evident by now that employee time fraud within school districts is draining needed funds away from the already underfunded institution of public education. How exactly is this occurring?

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