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7 Ways to Keep Call Center Employees Engaged

Achievers

The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them. According to Contact Babel’s 2017 study on U.S. contact centers, employee turnover at call centers is the highest it’s been since the recession — currently at 30%. Recognize Employees.

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7 Ways to Keep Call Center Employees Engaged

Achievers

The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them. According to Contact Babel’s 2017 study on U.S. contact centers, employee turnover at call centers is the highest it’s been since the recession — currently at 30%. Recognize Employees.

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7 More Fascinating Employee Engagement Trends For 2017

15Five

It’s no surprise that employee engagement numbers have been abysmal for the last few years (and if that is a surprise, you need to read our blog more often.) According to Gallup, engaged employees comprise only around 30% of the workforce. No wonder this post on 2016 engagement trends was so popular. .

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The One Thing You Need to Learn How to Do Well in 2017

HR Bartender

Feedback extends to employees as well. Organizations are finding that regular employee feedback sessions improve performance. IMHO, organizations will be spending more time in 2017 talking about feedback. Employees at every level need to learn how to deliver good feedback. We talked about feedback a lot in 2016.

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5 Culture Trends for 2019

Companies that are looking to attract, engage, and retain top talent should leverage these trends to create workplaces where employees thrive. As we approach 2019, major shifts in the work environment will continue to affect the ways companies do business.

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Four Employee Engagement Challenges Facing Modern Energy Companies

Bonfyre

The following are four common employee engagement challenges that impact in the utilities industry today. Mergers and acquisitions can negatively impact employee engagement. IT systems integrations often present employee engagement challenges. Employee engagement is critical to reducing safety incidents.

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Mindfulness Is Your Company's Employee Engagement Secret

Cornerstone On Demand

A 2017 American Psychological Association study on stress found that Americans are more stressed out now than they have been in the last decade. Here are four reasons mindfulness should be part of your organization's wellness program. But rarely do employers invest in mindfulness training and support for their employees.