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7 Ways to Keep Call Center Employees Engaged

Achievers

One of the major themes at the 2018 Contact Center Week (CCW) Executive Exchange was the importance of decreasing the average speed of answer (ASA) times at contact centers. And while monthly bonuses and incentives are a useful strategy for attracting talent, they aren’t always the key to continuous engagement.

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7 Ways to Keep Call Center Employees Engaged

Achievers

One of the major themes at the 2018 Contact Center Week (CCW) Executive Exchange was the importance of decreasing the average speed of answer (ASA) times at contact centers. And while monthly bonuses and incentives are a useful strategy for attracting talent, they aren’t always the key to continuous engagement.

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59 Awesome Employee Engagement Ideas & Activities for 2018 (Plus 10 New Bonus Ideas)

SnackNation

59 Awesome Employee Engagement Ideas & Activities for 2018 (Plus 10 New Bonus Ideas). Find an inspirational quote or page from a book and send it out to your team on Monday mornings. Create some healthy competition and reward excellent performance with incentives for successful goal achievement. Celebrate personal wins.

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Long-Term Incentives for a Short Term Generation

Compensation Cafe

Deloitte recently published a fascinating report on their 2018 Millennial Study. Second, this means that the majority of these workers do not intend to benefit from the entirety of their Long-Term Incentives (LTI). For this newer generation of worker, create incentive plans that can build over time. First, that’s a big ol’ gap!

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The Squeak of the Hamster Wheel

Compensation Cafe

There seem to be enough incentives to create more successful companies and pay people in a way that allows them to have better lives. Recently released data and articles imply that 2021 compensation budgets will look much like 2020 budgets (and those from 2019 and 2018). Connect with Dan on LinkedIn.

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Conference Inspiration Sources – Many and Varied for 2018

Compensation Cafe

Editor's Note: Today's post comes to us courtesy of guest contributor Chris Dobyns, who has generously agreed to serve as "roving reporter" for Cafe readers and share his impressions and takeaways from the WorldatWork 2018 Total Rewards Conference and Exhibition, held recently in Grapevine, Texas. Look for Part 2 on Friday!

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Conference Inspiration Sources – Many and Varied for 2018 (Part 2)

Compensation Cafe

Editor's Note: Today's post comes to us courtesy of guest contributor Chris Dobyns, Part 2 of a two post series where he shares his impressions and takeaways - and particularly his top picks for breakout sessions - from the WorldatWork 2018 Total Rewards Conference and Exhibition, held recently in Grapevine, Texas. intelligence agencies.