How to Retain Call Center Employees & Reduce Turnover
Empuls
SEPTEMBER 29, 2023
According to the 2020 Deloitte Global Contact Center Survey , the global contact center turnover rate reached a staggering 32% in 2019. This means that, on average, one in every three employees left their call center jobs within a year. In the high-paced world of call centers, every employee's effort counts.
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