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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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The 71+ Biggest HR Tech Conferences to Attend in 2019

Digital HR Tech

January 2019. January 24 & 25 | London | d&i Leaders Global Forum 2019. d&i Leaders is a global community of senior diversity, inclusion and people focused professionals, looking to collaborate, network and accelerate their workplace inclusion strategy. February 2019. March 2019. Register here.

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What’s Keeping HR Up at Night in 2020?

HRExecutive

million in January 2019 to 6.8 You see this in particular when looking at tech companies on the West Coast that have massive turnover.”. Employee turnover harms nearly every part of an organization: Sales. The number of job openings in the U.S. fell from 7.6 million in January 2020, according to the Bureau of Labor Statistics.

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10 Helpful Diversity Tips from HR Pros

Ongig

The importance of diversity in the workplace is widely reported : increased productivity, enhanced creativity, and positive employer branding, to name a few. So more organizations are considering building a diverse workforce. That’s why we’re looking at the top diversity tips from HR pros.

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Top 100 HR and Recruitment Blogs [by Organic Traffic with Top 3 Articles Each]

Ongig

What Are the Benefits of Diversity in the Workplace? Diversity Insight. Employee Retention and Benefits. HR Metrics: How and Why to Calculate Employee Turnover Rate? What’s Wrong With Retention Bonuses? Blog Category. Employer Branding. Talent Acquisition. Top 3 HR/Recruitment Blog Posts. Official Blog Link.

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Four Things We Learned About the Resignation Wave–and What to Do Next

Visier

New Visier Insights research found a 25% annualized resignation rate compared to 22% in the same period in 2019, and 18% in a pandemic-ridden period January to August of 2020. There are many reasons employees quit their jobs and identifying the main driver will help your team craft the right retention plan to bring down turnover.

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Four Things We Learned About the Resignation Wave–and What to Do Next

Visier

New Visier Insights research found a 25% increase in the annualized resignation rate compared to 22% in the same period in 2019, and 18% in a pandemic-ridden period January to August of 2020. Every demographic and every industry experiences normal churn, but these are not ordinary times. Percentage change of resignation rate by gender.

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