2019 Retention and Turnover Talent Development Team Building 
Empuls
SEPTEMBER 29, 2023
However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.
Littal Shemer
OCTOBER 11, 2022
“Effectively and ethically leveraging people data to deliver real business value is what sets the best HR leaders and teams apart. ” Fundamentals of HR Analytics: A Manual on Becoming HR Analytical Fermin Diez (2019). Fink (2019). It includes examples, such as employee engagement, performance, and turnover.
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