Verint Engage 2019 Conference Takeaways
Aberdeen HCM Essentials
JUNE 5, 2019
Discussions with customers were particularly insightful — I was able to learn how they use various technologies such as workforce optimization, interactive virtual agents (IVA), voice biometrics, and analytics. Dell highlighted how using an IVA helped the firm improve online conversion rates in its e-commerce program by 7.5x
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