How to Retain Call Center Employees & Reduce Turnover
Empuls
SEPTEMBER 29, 2023
According to the 2020 Deloitte Global Contact Center Survey , the global contact center turnover rate reached a staggering 32% in 2019. Lack of recognition or incentives When achievements and hard work aren't recognized or rewarded , it can decrease motivation and job satisfaction. Don't wait for change; be the change!
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