Why CIOs Will Be Responsible for Company Culture in 2019

SocialChorus

As Kristin Moyer, distinguished VP analyst at Gartner, explains, by 2021, CIOs will be as responsible for culture as chief human resource officers. Are CIOs ready to facilitate the employee experience as well? The experience encompasses collaborative work and includes (in addition to connecting teams, metrics, and experiences) communications. Any comprehensive internal communications strategy should include the ability to corral and analyze detailed metrics and feedback.

Gen Z: Agents of Change

Vibe HCM

Well, it’s happening again. They carry their own view of the world and their expectations for work are unique and new as well. Gen Z is an even larger age cohort than Gen Y, with over 60 million people; this group is expected to comprise over 20% of the workforce by 2021.

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20 predictions for customer experience in 2020

Qualtrics HR

First, they’ll adapt contact center metrics that get managed. Well, certainly both seem viable. If not, 2021 will be spent trying to regain the momentum and potential of CX…because it will falter without a defined leader.

5 Takeaways from the AHA’s 2018 Environmental Scan

Precheck

Combined with the prevalence of physician burnout, healthcare organizations need to develop strategies to attract and retain physicians as well. By 2021, most hospital executives expect patients in their hospitals will demand a greater role in the planning of their treatment.