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Technology has brought HR a long way – but we still have much further to go


HR processes have changed a lot in the past 15 years, says Zoe Wilson, but many organisations are missing out on the full potential of using digital technologies. The processes were very manual; I had to check that all changes were properly authorised, write confirmation letters, and pass papers to the payroll team. And will staff miss the ‘human touch’? If he calls them, he is directed to the HR system or to read an online policy.