No matter what your industry or service is, there are times when things are going to go wrong - and when they do, your customer service representatives are at the front of the line. When the customer seems distressed, frustrated, or scrambling, they're the team that's there when they need them the most. They're a vital part of any organization. Having poor customer service can turn angry customers into ex-customers; having excellent customer service can turn those furious customers into lifetime MORE
Jostle
OCTOBER 16, 2019
Ever felt like you’re not valued at work? Maybe you’ve been passed up for a promotion for the third time, or the exceptional work you’ve done this quarter went unnoticed. Maybe you’re an expert in your field but your expertise isn’t taken seriously.
Bonfyre
OCTOBER 16, 2019
Employers will spend a staggering $680 billion is predicted to be spent on employee turnover expenditures by 2020, according to the 2018 Retention Report published by the Work Institute. It also listed the 50 most common reasons why employees decide to leave their employments. You may think that benefits and compensation, along with manager behavior and general well-being, would take top places.
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15Five
OCTOBER 16, 2019
Even if you’re not an Elton John fan, no doubt you’ve heard many of his songs. In fact, I dare you to listen to the song “Bennie and the Jets” and not sing every word to the chorus. An impossible task, indeed. But did you know that Elton John doesn’t write those famous lyrics (and that Daniel isn’t Elton’s brother?). For more than half a century, the legendary singer has relied on poet and lyricist, Bernie Taupin to write his words.
Essium HRM
OCTOBER 16, 2019
Today is “Tech Wednesday” at Staffing World in Las Vegas! Its one of our favorite days during this conference because it highlights some of the latest and greatest in HR technology. We are looking forward to hearing Mike Whitmer’s presentation on RPA (Robotic Process Automation) and how it is enhancing HR Technology. His presentation will also cover repetitive task automation which gives HR and staffing teams more time to focus on high-value activities like engaging with customers, p
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The U.S. Surgeon General's warning about the role of the workplace on mental and physical health states that employers have an opportunity to turn workplaces into “engines of mental health and wellbeing”. Discover what it takes to foster workplace wellbeing and how to prevent a “toxic work culture”.
Visier
OCTOBER 16, 2019
At Bosch in North America, we recognize that it’s possible to effectively use analytics in HR practices to support positive business outcomes. While leadership was eager to bring data analytics into the day-to-day work of HR, we knew that simply introducing an IT tool would not be enough to achieve the desired results. To succeed, we needed to change the culture in HR and build the skillset to better leverage data and impact HR topics in a new way.
Human Resources Today brings together the best content for HR professionals from the widest variety of industry thought leaders.
COATS Staffing Software
OCTOBER 16, 2019
What do employees really want? Part 2. In our last blog post, it was noted that there are 3 factors employees are really seeking from an employer. The first and most important factor we discussed earlier was workplace flexibility. What is second to that? A commitment to health and well-being, is the 2nd largest factor employees want from their employer.
Josh Bersin
OCTOBER 16, 2019
This week was Workday Rising, the annual confab of 14,000+ Workday customers, partners, and fans. And as always, it met expectations. Not only did Jerry Seinfeld remind us that “we’ve lost interest in life, now we’re only interested in battery life,” but Workday unleashed a torrent of new talent applications, many of which are going.
ACA Times
OCTOBER 16, 2019
2 minute read: California employers may have another level of complexity coming their way in regards to compliance with the Affordable Care Act. The California state legislature has passed a law that will reclassify many contract workers in the state as employees. When California Assembly Bill 5 (AB5) goes into effect in January 2020, the law will require employers to treat contract workers like employees unless they meet certain requirements.
The HR Capitalist
OCTOBER 16, 2019
With all the workplace and school violence in our world over the last decade, I've picked up on a theme from a few deep thinkers - from students and employees alike. The chilling wisdom goes something like this: "I go out of my way to talk to Ricky. When he comes to the school with a bag of guns, I want him to look at me and keep walking.". "I always talk to Nick.
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The 26th Annual HR Systems Survey, conducted by Sapient Insights Group, is now open for participation through July 1, 2023. Your voice is the future of HR technology! This survey is valuable for anyone supporting their organization's HR systems and practices, interested in sharing their vendor experiences, and giving back to the HR community. All responses are confidential and only used in aggregate results.
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SutiHR
OCTOBER 16, 2019
It is true that earlier companies had to entirely rely on emails, Excel spreadsheets, and leave letters to manage employee leave requests. But, now, as the workplace is growing, this archaic time-off process is becoming redundant because employees are looking down on manual time-off management practices. Today, work has surpassed cubicle place and budged into space.
Bersin with Deloitte
OCTOBER 16, 2019
Part 2 of a 3-part series. Posted by Joan Goodwin , Diane Morris , Greg Scott , and Josh Davis on October 16, 2019. We’ve all been cautioned about the importance of preparation before taking action. This can be especially true for performance management transformations – sometimes organizations are so eager for change that they jump right in and fail to consider what they are truly hoping to achieve.
Justworks
OCTOBER 16, 2019
In September of this year, California legislators passed and Governor Gavin Newsome signed into law Assembly Bill 5 (also known as AB5), which will take effect on January 1. The passing of the law is just the latest development in California’s changing employment landscape, where businesses are facing new, more restrictive standards for classifying workers as independent contractors rather than employees.
Bonusly
OCTOBER 16, 2019
There are all kinds of employee rewards out there. To help you out, we’ve scoured the internet and wracked our brains for the very best and most creative employee reward ideas, and put it all into one big list for you. ?? In fact, this list has been so popular that we've updated and expanded it multiple times—and we’re happy to say that this time around, we’ve rehauled the entire list and its categories!
Speaker: David Secunda, Co-Founder and CEO of WorkBright
Did your company inspect I-9 documents virtually? Hot off the press from ICE, you have until August 30th, 2023 to document a physical inspection of those documents! If you’re not sure what exactly this means for your organization or are struggling to physically review I-9 documents with remote employees, join WorkBright for a 60 minute deep-dive and Q&A on the end of I-9 virtual review.
Workology
OCTOBER 16, 2019
At a time when the unemployment rate is 3.8 percent, SHRM data says that more than 7.8 million jobs will need to be filled by 2020. As HR leaders, we’re always looking for talent pools to tap for new. Workology is the art and science of work, HR and recruitment. Join the resource revolution. At a time when the unemployment rate is 3.8 percent, SHRM data says that more than 7.8 million jobs will need to be filled by 2020.
HRExecutive
OCTOBER 16, 2019
There used to be a time in the not-too-distant past when we feared the oncoming hordes of robots in the workplace. That time is no longer. People now have more trust in robots than their managers, according to the second annual AI at Work study conducted by Oracle and research firm Future Workplace. The study of 8,370 employees, managers and HR leaders across 10 countries, found that AI has changed the relationship between people and technology at work and is reshaping the role HR teams and mana
Josh Bersin
OCTOBER 16, 2019
This week was Workday Rising, the annual confab of 14,000+ Workday customers, partners, and fans. And as always, it met expectations. Not only did Jerry Seinfeld remind us that “we’ve lost interest in life, now we’re only interested in battery life,” but Workday unleashed a torrent of new talent applications, many of which are going.
Bersin with Deloitte
OCTOBER 16, 2019
Posted by Robert Davis , Christine Drager and Maria Moliterno on October 16, 2019. Here’s a quick roundup of recent legislative and regulatory developments relating to employee benefits and compensation. Related links. Add your voice to the 2020 Global Human Capital Trends. Take the survey today. Follow us @DeloitteHC. Stay connected. Health Insurer Tax set to return in 2020: The Affordable Care Act’s Health Insurance Providers Fee, also known as the Health Insurer Tax (HIT), is set to return in
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Attention employers! If you virtually inspected I-9 work authorization documents during the COVID pandemic, you are required to physically inspect those documents before August 30th, 2023! WorkBright has consolidated all the information you need to properly manage this unprecedented scenario in an end of I-9 Virtual Review guide. They've got you covered on: Understanding whether this applies to your organization Deadlines for virtual review and physical inspections Overview of the reconciliation
Forbes Coaches Council
OCTOBER 16, 2019
Ensure your next job interview is your last job interview (at least for a while) by avoiding these nonverbal mistakes, according to Forbes Coaches Council experts.
EX Program
OCTOBER 16, 2019
Why e-cigarette use matters As you’ve probably seen by now in the news, vaping rates among teenagers are increasing at an alarming rate. From 2017 to 2018, e-cigarette use among high school students increased a whopping 78%! In 2019, 27.5% of high school students—more than 1 in 4—are vaping. E-cigarette use among middle [.]. Read More. The post More Companies Starting to Offer Virtual Support to Parents with Kids Who Vape appeared first on EX Program.
SHRM Resources
OCTOBER 16, 2019
Effective Jan. 1, 2020, California employers can no longer require workers to arbitrate state-law discrimination and labor code claims, under a bill that Gov. Gavin Newsom recently signed. But employment attorneys expect the new mandate to be challenged under a federal law that favors arbitration.
HR Morning
OCTOBER 16, 2019
It all begins with great onboarding. It really does. The most efficient organizations aren’t necessarily those that have the best procedures. Instead, organizations that do great onboarding in the first 90 days can get people to work together more productively and get each member of a team to do his or her best more often. Getting employees to give their best is an effort that starts on Day One.
Speaker: Patrick Sayers, President of Newcastle Research
Are you tired of struggling with outdated HR software? Are you interested in unlocking your organization’s productivity potential? It’s no secret that with tech-dependent remote work on the rise, it's more important than ever to successfully implement an HR platform that can provide actionable insights to help you hit all your key workforce KPIs. But with so much variation, how can you find the most optimal HR software platform for your team?
Engagedly
OCTOBER 16, 2019
When you initially introduce 360-degree feedback in your organization, most of your employees might be reluctant to participate. They might find the process useless or prefer another performance review to a 360 feedback survey. So here’s everything you […].
Ask a Manager
OCTOBER 16, 2019
A reader writes: I’ve got a coworker (“Janet”) in a different department who’s senior to me in terms of ranking, but not my boss (she’s peers with my boss). I work with her on various projects from time to time, but she has this tendency that if something goes wrong, or she thinks it goes wrong, she makes it into a huge doomsday scenario and CC’s every person imaginable.
Forbes Coaches Council
OCTOBER 16, 2019
Coaches can follow these steps to open similar markets entrepreneurially, starting with individual students, creating a proof of principle and then marketing to the school to scale the business.
SHRM
OCTOBER 16, 2019
When employees have questions, they go to HR. When HR professionals have questions, where can they turn? SHRM Connect is an online forum where SHRM members can post questions and get answers from peers within the SHRM community. It’s a great place to network with other HR professionals while sharing solutions and advice on a wide range of HR topics.
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Fertility is not only a global healthcare concern, but also an important workplace issue. To better understand how fertility impacts the workplace, Carrot Fertility surveyed 5,000 people across the U.S., UK, Canada, India, and Mexico. Carrot asked questions to get a sense of how people around the world feel about fertility topics at work and how they want to be supported in their fertility and family-forming journeys.
CoreCentive
OCTOBER 16, 2019
No matter what your industry or service is, there are times when things are going to go wrong - and when they do, your customer service representatives are at the front of the line. When the customer seems distressed, frustrated, or scrambling, they're the team that's there when they need them the most. They're a vital part of any organization. Having poor customer service can turn angry customers into ex-customers; having excellent customer service can turn those furious customers into lifetime
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