Our healthcare customers and KLAS Research have ranked us as Best in KLAS in enterprise resource planning (ERP) for Workday Financial Management, Workday Human Capital Management, and Workday Supply Chain Management for healthcare, and Best in KLAS for Talent Management.
In this article, we discuss:
Delivering care amid staffing shortages, provider burnout, and supply chain disruptions, while facing a challenging macroeconomic environment, is no small feat. Now more than ever, healthcare organizations must be agile and resilient to grow and thrive—and that requires getting the most that they can from their technology systems.
Healthcare industry leaders continue to invest in digital transformation by embracing innovations that improve patient and employee experiences, consolidating systems for greater efficiencies, and expanding their relationships with trusted vendor partners.
In recent years, the healthcare ERP market has turned to cloud-based systems for greater value, and Workday customers agree that we’ve raised the bar for the whole healthcare industry. That’s one reason we’re proud to share that for the sixth year, our healthcare customers and KLAS Research have ranked Workday as Best in KLAS in enterprise resource planning (ERP) for Workday Financial Management, Workday Human Capital Management, and Workday Supply Chain Management for healthcare, and have awarded us Best in KLAS for Talent Management.
Customer service is a core value at Workday. As KLAS rankings are based on anonymous customer feedback, we’re honored by the continued validation of our customers’ satisfaction and the benefits they reap from their Workday products and services.
CIOs and other senior business leaders across healthcare participate in robust surveys with KLAS, and the report can influence an organization’s technology investment evaluations. “The 2023 Best in KLAS report highlights the top-performing healthcare IT solutions as determined by extensive evaluations and conversations with thousands of healthcare providers,” says KLAS CEO Adam Gale.
Adds John Kravitz, a former healthcare CIO and our newly appointed head of healthcare at Workday: “KLAS is a recognized, valued resource to the CIO community. It’s an important reference to validate their thoughts when evaluating ERP system vendors on our product quality and services, which has a profound impact on our reputation.”
Increasing financial pressures challenge our customers to pursue their missions of care. It’s essential we engage our customers and listen to their needs to drive our product enhancements and updates. “Our technology—along with our commitment to our customers—help enable us, and our customers, to navigate the evolving complexities of today's environment,” says Workday Chief Customer Officer Sheri Rhodes.
"Workday is right in alignment with our overall transformation strategy. Being able to build more dynamic tools in the cloud, leverage analytics in a new way that brings that decision support right to the front line is really going to drive us towards precision care. All of the Workday tools are the foundation of that.”
Chris Paravate
Chief Information Officer
Northeast Georgia Health System
We’re focused on helping organizations reduce operational costs, accelerate integrations after mergers and acquisitions, and enable financial sustainability for effective care delivery. The vice president at an organization in our healthcare community shares: “One of our organizational guiding principles is that if Workday offers something that is not cost prohibitive and gets the job done, we will go with Workday. We’re trying to keep our tool set all in one bucket. I see Workday's system being a long-haul tool for us.”
In addition, having technology that delivers an intelligent data core, comprehensive automation, and scalable business operations helps organizations meet their goals. One CFO adds: “Workday is responsive to requests. When we get updates, we see things that we and the user groups have talked about being modified. The vendor is responsive to delivering what the clients suggest.”
Increased movement to and importance of the cloud helps healthcare organizations thrive. Whereas organizations saddled with legacy technology must focus IT resources on maintaining disparate systems, those who’ve moved to the cloud have much greater flexibility to shift IT’s focus to innovations that improve patient care. One CIO shares: “I am very keen on Workday. I think the vendor is awesome. Internal customers are happy when I set them up with Workday's solutions. The integrated functionality with ERP, accounts payable, and supply chain is working great for us.”
“KLAS is a recognized, valued resource to the CIO community. It’s an important reference to validate their thoughts when evaluating ERP system vendors on our product quality and services, which has a profound impact on our reputation.”
John Kravtiz
Head of Healthcare
Workday
A configurable, scalable, cloud-delivered solution with a single security model helps organizations move into the future. One CIO shares: “The system's user interface is nice and easy to use for the end user. The upgrades that the vendor releases about twice a year are always painless and go according to plan with no issues. Workday continues to improve the product by adding feature functions, and the vendor is good about sticking to their documented plan for what they are going to deliver.”
Organizations that use legacy ERP lack confidence in their data, restricting them from making timely, impactful decisions. Having increased data confidence and deeper insights helps organizations gain advantage, especially in a value-based industry.
Having a single source of trusted real-time data, with blended analytics and scenario modeling, is key. Shares Chris Paravate, CIO, Northeast Georgia Health System: "Workday is right in alignment with our overall transformation strategy. Being able to build more dynamic tools in the cloud, leverage analytics in a new way that brings that decision support right to the front line is really going to drive us towards precision care. All of the Workday tools are the foundation of that.”
At Workday Rising this past fall, we announced our new industry program to accelerate customer cloud transformations. Our Industry Accelerator for Healthcare helps customers move to the cloud faster, enabling them to have better, more certain outcomes. This program continues to expand and grow as customer needs change: Some of our latest offerings include new machine learning solutions such as anomaly detection, customer payment matching, expense protect, journal insights, skills cloud, spend category recommendation, suggested search, and more. We’ve also introduced advanced analytics for healthcare, enhanced requisitioning, and a new frictionless candidate experience.
“The 2023 Best in KLAS report highlights the top-performing healthcare IT solutions as determined by extensive evaluations and conversations with thousands of healthcare providers.”
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Adam Gale
Chief Executive Officer
KLAS Research
Working in collaboration with deployment partners who bring industry leading practices, proven solutions, and standard configurations for the Workday Enterprise Management Cloud, customers can quickly and effectively transform their business practices. These partnerships help customers meet their digital transformation goals and, with better, more reliable technology and systems in place, achieve more reliable, data-driven outcomes.
We’ll continue to work to meet the demands of customers, and are committed to exceeding customer expectations in the industry. One CEO/President shares: “Workday made sure that they provided us with the resources necessary to make us successful, and they worked collaboratively with a third party on the installation and ongoing maintenance …They took a collaborative posture and were very good to work with. Workday has an outstanding platform and tools, and more importantly, their level of service is phenomenal in terms of accessibility and responsiveness.”
Our healthcare community continues to grow, and we look forward to building even more partnerships together. We know trust and integrity are key. “Trust is also foundational to our customer relationships,” says Workday leader Rich Sauer. “Our customers trust us to help them navigate change, and we show up every day to support their needs.”
Learn more on why customers ranked Workday the #1 enterprise resource planning (ERP) and talent management system for the sixth year running: read datasheet.
In this episode of the Workday Podcast, Brittany Kruse of Spectrum Health talks about the digital transformation process that helped the organization unlock efficiencies, improve employee experience, and better position itself for the future.
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