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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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People Analytics and HR-Tech Reading List

Littal Shemer

This list of People Analytics and HR-Tech books is not exceptional. So here is my People Analytics and HR-Tech reading list on Kindle (no paper books, as I like the trees), ordered chronologically from newest to oldest. People AnalyticsBuild the Value Chain This book, by Littal Shemer Haim , is not a typical textbook.

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Harnessing AI for Employee Engagement and Strategic Talent Management

Hppy

It promotes a management approach that thoughtfully balancеs еmpathy, analytics and human insight. Armed with this knowledge, they can take steps to proactively tailor interventions and retention strategies accordingly. Knowing which individuals are at higher risk enables companies to customise targeted retention strategies.

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HR Supercharged: How Modern Tech is Changing Work

ClearCompany HRM

Not to mention, the potential of a system to include Artificial Intelligence and predictive analytics in sourcing , recruiting and managing people more efficiently. With the right system, recruiting teams can create talent pipelines to fill roles quicker by not starting the vetting process over and over again each time a job opens.

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100+ Top HR and Recruiting Podcasts

SelectSoftware

Whether you’re on your morning commute, or working out in the gym, these podcasts are a great way to stay up to date on the latest in everything from people analytics to hr software. IBM Watson Talent Host: IBM About: Turnover is a critical problem facing organizations in every industry. Usually spontaneous and a bit chaotic.