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Bridging The Gap Between HR And Business Outcomes

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Shaswat Kumar, partner, Aon Hewitt via Business Standard. As the CHRO, I’ll be looking at what drives customer satisfaction. Value is created by satisfied, loyal, and productive employees. This data is extremely valuable if interpreted correctly, giving way to a predictive function within the HR department that can address business problems like improving sales productivity and leadership pipelines, reducing turnover and increasing productivity.