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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Potentiation: Neurology and Knowledge Management

Conversation Matters

Of course, it’s all a good deal more complex since that lone neuron is also exciting lots of other neurons and even turning some off – but for the purpose of thinking about how it impacts knowledge, lets stay simple. Each time the pathway is excited it becomes more potentiated, that is, more accessible the next time.

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Boost Low Employee Engagement with Your Benefits Programs

Tango Health

Thankfully, technology exists to make this as impactful as in-person meetings: Invest in large-format webinar technologies that allow large number of employees to join at the same time. Set an agenda and publish it at least two weeks in advance, allowing employees to pick and choose the sessions they’d like to attend.

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The Takeaways from RingCentral Analyst Summit

Aberdeen HCM Essentials

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. As an example, recommending a contact center agent a subject-matter expert (SME) who’s currently available to address the issue that the agent is working on to help a client.

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Conversational Patterns That Support Telling Truth to Power

Conversation Matters

Zeke Wolfberg, the Director of the Knowledge Lab and I, as the knowledge management consultant to the Knowledge Lab, recently published an article about how we addressed that problem at DIA. The article appeared in Reflections, the SOL Journal on Knowledge, Learning and Change (Vol. The Situation.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

K&S Days are a day of conversation held in several configurations, as a whole, in small groups, and in one-to-one meetings. The day provides time for necessary coordination and joint decision-making but also for sharing client work, exchanging professional development ideas, and working on projects. Circles connect.

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