article thumbnail

Global Shared Services can improve EX—if the strategy is right

HRExecutive

Increasing economic pressures and a desire for an elevated employee experience have organizations working to offer more services for less cost. Many have increased their interest in deploying a Shared Services model, particularly for global organizations. It’s not enough to name a group a service center and hope for the best.

article thumbnail

Who’s smarter: ChatGPT or an HR pro?

HR Brew

Kasparov won that match, but in 1997, the computer reigned supreme, besting Kasparov and becoming the first computer to beat a world champ at the ultimate board game, signaling that perhaps computers can outperform even the pros. Its team of (human) experts field more than 15,000 HR questions monthly, she said. Anderson cut it short. “The

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A Comparative Review of the Top 10 Applicant Tracking System for Small Businesses

Vantage Circle

An Applicant Tracking System (ATS) can be a game-changer, simplifying and enhancing recruitment. Collaboration Tools : Enabling collaboration among hiring team members, allowing them to review and assess candidates collectively. Zoho Recruit : Acclaimed for its powerful AI features and high customization options.

article thumbnail

HR’s latest disruptive trend: Goodbye, college degrees; hello, certifications

HRExecutive

It’s a storm that continues to build as HR leaders brace for a disruptive trend that will result in new models for talent assessment, according to a survey released Thursday by Gartner’s software and services advisory firm Capterra. Advertisement - According to Capterra’s survey of 300 U.S.

article thumbnail

Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Whether it’s resolving technical issues, answering queries, or providing guidance, a well-functioning helpdesk support department ensures smooth operations and customer satisfaction. By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime.

article thumbnail

L&D: The Key to Success for Today’s SMBs

Extensis

The Association for Talent Development defines learning and development as “a function within an organization that is responsible for empowering employees’ growth and developing their knowledge, skills, and capabilities to drive better business performance.” 10% increase in customer loyalty/engagement. Skills assessments.

article thumbnail

Unlocking Success: Finding the Perfect Fit for Your IT Support Team

Professional Alternatives

This includes ticketing systems, knowledge bases, and communication channels to facilitate efficient communication between the IT support team and employees. These may include metrics such as response time, resolution time, customer satisfaction ratings, and first-call resolution rates.