Remove ATS Remove Change Management Remove Knowledge Management Remove Time and Attendance
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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

At one point GM had 138 best practice teams and 33 centers of expertise working with identified subject matter experts. In 2008 KM was alive and well at GM. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls.

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The Power of Action Learning: A Process for Building a Collaborative Culture

Conversation Matters

It is not a new process, but one that was used both in Europe and the US, long before the term “Knowledge Management” was first heard in organizations. In between meetings set members take action on their issues and then report back on the results at the following meeting. The value placed on learning from experience. •

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Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

Every organization has the problem of how to save the knowledge it has created, but after the cancelation of the Constellation program (CxP), NASA has that problem in spades. David Delong wrote about NASA' loss in Lost Knowledge , Oxford Press 2004. each menu was a list of questions to be discussed at that table. Very powerful.

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If the Army Can Put Its Doctrine Up On a Wiki, You've Got No Excuse

Conversation Matters

A few weeks ago I had the privilege of watching an astounding event - a room full of Soldiers typing Army doctrine onto a wiki so that Soldiers in the field could make changes as they were discovering new and better tactics in the midst of fighting a war. One was that it was happening at all, because to the Army, doctrine is close to sacred.