Remove ATS Remove Corporate Strategy Remove Knowledge Management Remove Strategy
article thumbnail

How to be a Good Internal Consultant

Workplace Psychology

“Interpersonal savvy helps you read and address relationships appropriately and at the right time” (Scisco, Biech, & Hallenbeck, 2017, p. knowledge) be terribly ineffective at internal consulting because they were unable or unwilling to move out of their comfort zone (i.e., Tolerating Ambiguity (p.

article thumbnail

What is internal communications? We analyzed 40 definitions to find out. 

ThoughtFarmer

The role of internal communications is to align employees to company strategy by systematically informing, influencing, motivating, and engaging people at all levels of the company through the one-way and two-way channels—digital and physical—that are most relevant to each employee. . Align employees to company strategy.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

“Can I speak to a manager?” How an internal knowledge base can reduce customer service friction

ThoughtFarmer

It can include an employee at a call center, a receptionist, a concierge at a hotel, or a bank teller. . A knowledge management strategy plays a key role in establishing an intranet business case. An internal knowledge base is only as good as the speed in which information and expertise can be surfaced.

article thumbnail

Reach All Employees with the 8 Most Relevant Internal Communication Formats and Channels

Staffbase

Putting together an internal communications strategy isn’t easy. It must reach all employees , ideally at the optimal time and with the right message. They spend most of their working days on the factory floor, behind the counter, or at hospital bedsides. Sound complicated?

article thumbnail

Ask These 6 Critical Questions to Assess Management Effectiveness

Visier

More farsighted investors may look at product or service quality, regulatory compliance, and public relations. Which managers have the best safety records, the best customer satisfaction, and the lowest absenteeism? Start by comparing absenteeism by team, and look specifically at sick, personal, and paid leave.