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Industry Insights: Call Center

Payactiv

Download eBook. The call center industry can offer a range of employee benefits to stay competitive: Offer a healthy mix of perks, like flexible hours, incentives and competitive, on-demand pay. Decrease the physical gap between supervisors and agents through coaching technology. Download our whitepaper. The Call Center Facts.

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Why Today’s Incentive Thinking Is Different

Achievers

Too often in human history, this meant that people with less power were simply compelled to work, and incentives — if they existed — consisted merely of being allowed to survive. After several evolutionary waves, we have a deeper insight into what truly motivates people, and today’s incentives are about far more than compensation.

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Performance Management Tools: The Ultimate Guide

Primalogik

Another may realize that its incentive program isn’t having the desired impact, leading it to a more effective solution. Coaching conversations grow more productive because they’re both on the same page. This frees them to focus on meaningful work, like coaching. Just let them get their feet wet, so they can coach others along!

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5 Ways to Fight the "Peanut Butter" Syndrome

Compensation Cafe

It gives you the chance to coach inexperienced or unwilling managers -- that is, if you put enough time on your end-of-year calendar for one-on-one meetings. Remember, some companies have begun to put their differentiation efforts into incentive payments rather than salary increases. Build discipline into your reward logic.

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Quick Reminder on Performance Management Effectiveness

Compensation Cafe

Invests in the coaching skills of managers to help them become better arbiters of day-to-day fairness. Her firm, re:Think Consulting, provides market pay information and designs base salary structures, incentive plans, career paths and their implementation plans. But is there a bottom line?

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Growing a Healthy Compensation Program

Compensation Cafe

If you're an HR office of one, busily juggling everything from beneficiary forms to incentive awards, it's hard to believe that you share any pressures with other HR managers. Her firm, re:Think Consulting, provides market pay information and designs base salary structures, incentive plans, career paths and their implementation plans.

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Solid Reasons to Start Communication Planning in August

Compensation Cafe

Online resources and personal coaching are additional, essential methodologies that can be mixed and matched with the training modules to deliver personalized communication strategies for managers. It's time to have a modular communications plan that can be customized to a manager's needs.