Books Knowledge Management Meeting Time and Attendance 
Conversation Matters
AUGUST 1, 2010
I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.
Conversation Matters
MAY 13, 2012
GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.
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Aberdeen HCM Essentials
OCTOBER 10, 2019
Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. As an example, recommending a contact center agent a subject-matter expert (SME) who’s currently available to address the issue that the agent is working on to help a client.
Conversation Matters
JULY 16, 2013
K&S Days are a day of conversation held in several configurations, as a whole, in small groups, and in one-to-one meetings. The day provides time for necessary coordination and joint decision-making but also for sharing client work, exchanging professional development ideas, and working on projects. Circles connect.
Conversation Matters
AUGUST 11, 2013
It is quoted to encourage attending to tacit knowledge, rather than exclusively focusing on explicit knowledge. At this time, I had been in the unit a couple or three years. Another researcher who has studied the sharing of tacit knowledge is Dorothy Leonard, who wrote Deep Smarts. This kind of stuff.
HR Tech Girl
MARCH 24, 2023
The switch to hybrid and fully remote working has required training teams to invest their time, budget, and energy into designing, developing, and delivering modern, virtual-first remote training experiences for upskilling new employees. At large employers, that figure is 187 (from a recent Freakonomics podcast)!
Conversation Matters
JULY 30, 2009
In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. Leveraging Collective Knowledge.
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