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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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The Takeaways from RingCentral Analyst Summit

Aberdeen HCM Essentials

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. As an example, recommending a contact center agent a subject-matter expert (SME) who’s currently available to address the issue that the agent is working on to help a client.

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With Globoforce on Social Recognition

Strategic HCM

I’ve just been attending an event with Globoforce and the Conference Board on social recognition. Using executive and research insights, supported by a series of ‘myth busters’, Mosley and Irvine provide a clear and compelling case for a more strategic approach – the time for Strategic Recognition is here.” Jon Ingham.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The day provides time for necessary coordination and joint decision-making but also for sharing client work, exchanging professional development ideas, and working on projects. I have interacted with K&S for over ten years, working with their clients and offering the K&S consultants my own growing insights about knowledge management.

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How HR Chatbots Can Improve HR Processes (Includes Company Examples)

Analytics in HR

They can also update employees’ information, track attendance, and direct staff to relevant HR resources. Using Bloomfire’s Knowledge Management Software System software, Aite Group created hundreds of pieces of content for employees. The time to hire was also shortened. million subscribers. Most KPIs were unmet.

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We Know More Than We Can Say: The Paradox of Tacit Knowledge - Part One

Conversation Matters

It is quoted to encourage attending to tacit knowledge, rather than exclusively focusing on explicit knowledge. At this time, I had been in the unit a couple or three years. Another researcher who has studied the sharing of tacit knowledge is Dorothy Leonard, who wrote Deep Smarts. This kind of stuff.