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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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Reputable Staffing Company Reduces Turnover

Payactiv

Whether you need one person or thousands, Integrity has the expertise and scalability to keep your business sufficiently staffed for short-term or long-term needs. Integrity was looking for a way to help their hourly workforce handle these unexpected expenses and in turn lower the turnover rates. Payactiv is very different.

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Industry Insights: Call Center

Payactiv

Welcome to our resource page for Call Center Hiring! dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. In 2021, a new set of problems beset upon the industry, including staffing shortages and intense competition for quality labor. The Call Center Facts.

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Industry Insights: Staffing

Payactiv

Welcome to our resource page for Staffing Hiring! What can staffing companies, and the organizations they partner with, gain from implementing a financial wellness program? 5 Strategies for Hiring? 5 Strategies for Hiring?Hourly Staffing Industry Facts. Unprecedented Hiring. Hourly Workers.

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Payactiv Offers Real-Time Communications Platform for Businesses to Engage their Deskless Employees

Payactiv

8, 2021 /PRNewswire/ — Payactiv, Inc, a certified B Corp and the leader in Earned Wage Access (EWA), today announces Payactiv Connect, a real-time employee communications platform that enables businesses to easily message, inform and train their deskless and distributed workforces. Payactiv Connect is the solution.

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EWA Call Center Whitepaper

Payactiv

In recent years, call center employees have become the most essential part of an essential economy. As businesses transitioned online in the wake of pandemic lockdowns, e-commerce skyrocketed 49% and call centers experienced huge upticks in business. The post EWA Call Center Whitepaper appeared first on Payactiv.

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Contact Center Increases Recruitment 25% with Payactiv

Payactiv

Industry: Call Centers Key Takeaways Elevated recruitment by 25% Increased retention rates, particularly among new workers Heightened employee financial wellness About The Results Companies The Results Companies has provided premier contact center customer service solutions since 1990. We’re an innovation company.