Are You Throwing Your Employees Under the Bus? [Case Study] - DecisionWise
DecisionWise
AUGUST 1, 2017
A Case Study on Improving The Customer Experience (CX) at the Risk of The Employee Experience (EX). In this case study we examine how the Chicago Transit Authority sought to improve its Customer Experience while failing to focus on its Employee Experience. Copyright (c) 2017 by DecisionWise, LLC.
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