article thumbnail

Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime. Additionally, providing the team with the necessary tools and technologies, such as remote support software and knowledge management systems, enhances their efficiency and productivity.

article thumbnail

HR Tech Weekly: Episode #291: Stacey Harris and John Sumser

HR Examiner

And you kind of wonder, how they will be able to offer certification for professional service, if what they have to do is hustle their products. So now a SHRM certificate means you know how to use SHRM products. I mean, I completely believe in selling training and education and pitching certifications. Stacey Harris 10:20.

article thumbnail

Top 10 HR Best Practices to build Better Workplaces in 2020

CuteHR

Cross-functional feedback, if obtained by the instant boss from another manager (for whom this employee’s work is also imperative), will add to the justice of the system. To ensure that knowledge management supports strategy, one should adopt a systematic approach. Highlight performers. Pleasure employees with the unexpected.