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Why Empathy Is Key To 21st-Century Business And Why You Should Care

SuccessFactors

When was the last time you went out and listened to the people who matter in your business — employees, customers, partners, vendors, community members — and found out what is in their hearts and minds? We too often like to lump employees into a category called “internal stakeholders” and customers into one we label “external stakeholders.” During my corporate career, I witnessed countless communication and change management plans that did this, efficiently, over and over.