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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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10 Best IT Service Management (ITSM) Tools of 2024

HR Lineup

These tools facilitate the implementation of ITIL (Information Technology Infrastructure Library) best practices, helping businesses manage and deliver high-quality IT services. Top 10 IT Service Management Platforms in 2024 1. Known for its intuitive user interface, this tool facilitates easy incident and change management.

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The Power of Action Learning: A Process for Building a Collaborative Culture

Conversation Matters

It is not a new process, but one that was used both in Europe and the US, long before the term “Knowledge Management” was first heard in organizations. A system for learning reflectively – sets, which are small groups that meet regularly over several months. The set holds a daylong meeting every two weeks. •

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Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

They experienced the sad recognition that much of the knowledge about how to build the Saturn V rocket that took the astronauts to the moon, had retired along with the engineers who had been encouraged to take early retirement. David Delong wrote about NASA' loss in Lost Knowledge , Oxford Press 2004.