Bridging The Gap Between HR And Business Outcomes
MAY 16, 2016
As the CHRO, I’ll be looking at what drives customer satisfaction. Value is created by satisfied, loyal, and productive employees. Employee satisfaction, in turn, results primarily from high-quality support services and policies that enable employees to deliver results to customers. Service-Profit Chain ) So my HR objective is going to be to increase employee satisfaction by Y%. increase in engagement among employees at a particular store.