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Ten Big Ideas of Knowledge Management

Conversation Matters

Even if there is to be a PowerPoint presentation at some point in a meeting, it is better to start with a circle and then open it to a U during the time the group is viewing the slides. Knowledge is Both Created and Shared in Conversation. Tacit knowledge can only be learned through observation of a master or being coached by a master.

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Everything You Need to Know about Call Center Training

PSB

It’s useful for in-office settings where all trainees are present. Personalized One-On-One Coaching For smaller teams, one-on-one training is a focused approach. It tailors training to everyone, considering their knowledge, experience, strengths, weaknesses, and learning pace.

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Part II “We Know More Than We Can Say: How to Use Tacit Knowledge

Conversation Matters

We often think of this as a Peer Assist, that is, drawing on the knowledge of peers who do similar work. They held video interviews with the participants to develop a shared context in advance, and built a careful agenda of knowledge sharing and solution creation. Nick Milton tells this story about a Peer Assist in South America.

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When is Help Helpful?: The Capacity to Make Use of Help

Conversation Matters

Particularly in today’s context, we are often too overloaded or lack the requisite competences to absorb or metabolize the help. The rescue swimmer, with communication links to the helicopter and others, can make more effective use of whatever resources are still present in the distressed situation. Possible Lessons.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

I have interacted with K&S for over ten years, working with their clients and offering the K&S consultants my own growing insights about knowledge management. But now, when a new person joins I know I can trust the competence of my colleagues - that they have chosen the person for good reasons.

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How to Learn From Experience

Conversation Matters

Any new idea, particularly those ideas that apply to self-development, for example, competence, image, attitude, or mindset, require time to assimilate. Coaching Ourselves®. When multiple groups across an organization engage in Coaching Ourselves ®, it significantly increases the level of collaboration within the organization.

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AI and Intelligent Tools in HR Tech Right Now – Q&A, Reinventing HR

HR Examiner

We’d love to hear your thoughts about this presentation. How will AI reinvent HR functions and transfer the way we work, taking into particular consideration the current state of affairs presented by COVID-19? It’s less of a chatbot and more of an intelligent knowledge manager. This will vary between cultures.