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HR Leadership: A Fresh Perspective on Shaping Organisational Success

EmployeeConnect

Anticipating the demand for new competencies resulting from digitisation requires proactive training initiatives for both employees and managers. From sociology to economics and marketing, HR leaders should leverage scientific studies and business cases to reinforce their beliefs.

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Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton.

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7 Ways to Make the Shift From HR Pro to HR Leader

EmployeeConnect

HR must anticipate the demand for new, specialised competencies and jobs that are a result of the world’s digitisation. This involves accompanying employees and managers through appropriate training so they know what’s coming next. These competencies are required to promote a HR’s business value, career and ideas.

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Everything You Need to Know about Call Center Training

PSB

Personalized One-On-One Coaching For smaller teams, one-on-one training is a focused approach. It tailors training to everyone, considering their knowledge, experience, strengths, weaknesses, and learning pace. It’s a win-win strategy that boosts employee morale, competence, and customer satisfaction.

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Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton.

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Part II “We Know More Than We Can Say: How to Use Tacit Knowledge

Conversation Matters

Rob Cross and Lee Sproull conducted a study in 2004 that looked at the benefits that accrued to people who had a conversation with a colleague about a relatively ambiguous issue each was facing. These seekers were project managers in a large consulting firm. By the end of the study in 2002 the death rate had fallen to 2.1

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Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers. Knowledge Management Professionals.